Citilink - Tweet Data Analysis
Tweets Analysis - Keyword: @Citilink
Publicado el 04/04/2023
Resumen
Tweets covering
9 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-21
Total number of tweets analysed
132
Average age of authors' accounts
8 years
Resumen
The tweets cover a range of topics related to Citilink, an Indonesian airline. Some express gratitude for helpful service or promotions, while others complain about technical issues, flight rescheduling, or unclear booking processes. Some users are seeking assistance or clarification from Citilink's customer service team through direct messages.
Modelado de Temas
- Customer service appreciation and gratitude towards helpful staff members
- Issues with online check-in and payment methods
- Inquiries about flight schedules and rescheduling options
- Complaints regarding rescheduling and cancellation of flights
- Requests for feedback through direct message
Análisis de Sentimientos
The emotions expressed in these tweets are mixed. Some express gratitude and satisfaction with the helpful and supportive service provided by Citilink airlines, while others express frustration and disappointment with technical glitches, rescheduling issues, and poor communication. Some tweets also express confusion about seat selection and booking processes. Overall, the emotions range from positive to negative, with a focus on customer service and satisfaction.
Análisis de Tendencias
- Customer service and gratitude for good experiences with Citilink airlines
- Issues and complaints with scheduling, rescheduling, and ticket purchasing
- Promotion of Citilink and payment options
- Confusion and questions about registration and seating
- Requests for assistance and feedback through direct messaging
Descargo de responsabilidad: El análisis de texto de twtdata.com utiliza OpenAI y no representa las opiniones de twtdata.com o sus afiliados. El análisis es solo para fines informativos y no constituye un respaldo de ninguna opinión.
Tipos de Tweets
Number of Retweets
2
1% del total
Number of Original tweets
83
62% del total
Number of tweets that were Quotes
3
2% del total
Number of tweets that were Replies
45
34% del total
Number of tweets that contain Hashtags
0
0% del total
Number of tweets that contain Mentions
132
100% del total
Dispositivos Utilizados para Tuitear
Top 5 Dispositivos
| Source | Count |
|---|---|
| Twitter for Android | 76 |
| Twitter for iPhone | 39 |
| Twitter Web App | 17 |
Distribución de Dispositivos
Top 10 Cuentas por Seguidores
| Username | Name | Bio | Followers count |
|---|---|---|---|
| fajar_arcana | CAN | Jurnalis Senior, Founder Arcana Foundation. Penulis Novel #Gandamayu, antologi #Samsara & #Bunga Jepun. Buku terbaru sdh edar #ePILOG #9Monolog | 14 012 |
| jusdalle | 𝓕𝓸𝓻𝓽𝓲𝓼 𝓕𝓸𝓻𝓽𝓾𝓷𝓪 𝓐𝓭𝓲𝓾𝓿𝓪𝓽 | Menulis di 𝑲𝑶𝑴𝑷𝑨𝑺, 𝐑𝐞𝐩𝐮𝐛𝐥𝐢𝐤𝐚, 𝐃𝐞𝐭𝐢𝐤.𝐜𝐨𝐦 & 38 media lain | Demokratisasi Ekonomi ✊🏻 | 📿 Perbanyak Salawat ﷺ | Yuk ngopi @procopeid ☕️ | 9 455 |
| TravellersID | Tony | Growth Consultant | A person looked by either a startup that needs to accelerate their early stages/a corporate with a stagnant growth rate. Which one are you? | 5 392 |
| Andiayunyu | ANDI AYULESTARI | Follow acc ke2ku @AyunyuAndi|21/10/96|admin of @alc_mksr @Bana_INA | *FARMASI*UIN ALAUDDIN MAKASSAR* | 3 913 |
| gladysaashirya | Bucin Aidan | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, don’t bother 😌 | 2 078 |
| fajar1967 | Fajar Prakoso | - | 2 061 |
| masdit_r | Mas Adit | Daddy nya @ThecatEggsy | thirty-something | kadang filternya rusak | random | Aries |🇲🇾 🇮🇩 | 1 582 |
| danielgintingm | Daniel Ginting | positive thinking pembela NKRI | 1 358 |
| nenasibaikhati | IG kapekupihapix | pakai #kopiaromabanceuy di lapak tenda di Taman Gaya jl Setiabudi sbelah pom bensin Bandung #rotibakar #ngopidibandung https://t.co/oeiStGYyGw | 1 231 |
| Ardimnsyr | Ardi M. | As radiant as the sun | 1 227 |
Top 10 Cuentas por Seguidos
| Username | Name | Bio | Followers count |
|---|---|---|---|
| masdit_r | Mas Adit | Daddy nya @ThecatEggsy | thirty-something | kadang filternya rusak | random | Aries |🇲🇾 🇮🇩 | 2 228 |
| BangImam | #TengkuImamKobul | Dir. Pend&Sosial @LsmSapulidi #KonsultanPendidikan #DewanKotaCerdas #DewanSumberDayaAirJabar #KomisiPenilaiAmdal #TKPSDACilcis Email: [email protected] | 2 003 |
| Andiayunyu | ANDI AYULESTARI | Follow acc ke2ku @AyunyuAndi|21/10/96|admin of @alc_mksr @Bana_INA | *FARMASI*UIN ALAUDDIN MAKASSAR* | 1 797 |
| fajar1967 | Fajar Prakoso | - | 1 751 |
| _naninana | 🌸putu🌸 | The future depends on what you do today -Mahatma Gandhi- | 1 706 |
| fajar_arcana | CAN | Jurnalis Senior, Founder Arcana Foundation. Penulis Novel #Gandamayu, antologi #Samsara & #Bunga Jepun. Buku terbaru sdh edar #ePILOG #9Monolog | 1 261 |
| iminhyukie | pik💛 | - | 1 067 |
| alfinsZzz | skipper | RS/GIS Analyst | Software Engineer-Android | LFC | 1 064 |
| gladysaashirya | Bucin Aidan | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, don’t bother 😌 | 907 |
| nenasibaikhati | IG kapekupihapix | pakai #kopiaromabanceuy di lapak tenda di Taman Gaya jl Setiabudi sbelah pom bensin Bandung #rotibakar #ngopidibandung https://t.co/oeiStGYyGw | 780 |
Usuarios Más Activos
| Username | Bio | Number of tweets |
|---|---|---|
| aisyrv | tulus tp gabisa nyanyi | 14 |
| Ardimnsyr | As radiant as the sun | 7 |
| Audinamut | Diary Online | 4 |
| haresh_kumar | Ahli dalam membuat Jas Pria, Jas Pengantin Pria , dan membuat Anda Keren , owner michael textile & tailor | 4 |
| ggsvlff | - | 3 |
| flawlessyoonoh | bukan sbt lagi keknyaa #nct #wayv | 3 |
| hooneywoopies | #TheLostPlanet’2014 #EXOluXion’2016 #JourneytoNatureRepublic’2019 #EXplØration’2019 #EXOSC_BackToBack’ 2023 🔜❓ | 3 |
| tgrgoestoim__ | namanya juga life | 3 |
| Haryono98245172 | - | 3 |
| gladysaashirya | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, don’t bother 😌 | 3 |
Tweets por Día
Top 10 Tweets por Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639109681510752256 | @Citilink saya semalam booking tiket penerbangan SOC-CGK QG 763 via website dg pembayaran lewat cimb click. Kode referensi LY5R6F. Sewaktu di bandara ditolak dibilang belum bayar. Ini gmn solusinya? Sudah … | 1 |
| 1638860535033905152 | Citilink flight QG 192 facing technical problem during boarding today; with no AirCon for entire boarding. 170 passengers dripping sweat for 45 min. without being offered water. Crying babies and … | 1 |
| 1641470495702020104 | @fajarnugros Jangan2 beliau awak @Citilink yang nyambi | 0 |
| 1639631475921547264 | @panggilajadila @Citilink mjb untuk seat bisa pilih d web nya swaktu pemesanan, tp kena cas kak. jd dpet seat nya nnti pas check in aja biar gakena cas. tp trserah … | 0 |
| 1639498401787310082 | 1. @Citilink @YLKI_ID @IndonesiaGaruda @erickthohir , Mohon ticket yang sudah di beli tidak di pecah keberangkatannya , masak sudah deal tanggal 20 april 2023 untuk 3 orang kemudian Di Reschedule … | 0 |
| 1639498766100340736 | 2. jadi kami sudah pesan ticket via marketplace penerbangan dengan kode booking OH4Q4N,berjumlah 3 orang,jam 14:55 kemudian penumpang di pecah jadwal keberangkatan nya menjadi 15.20 @Citilink @erickthohir @IndonesiaGaruda https://t.co/3Po8HFJgWJ | 0 |
| 1639518939721129986 | @Citilink min itu maksudnya semua reschedule kan? Soalnya pesen atas nama saya tapi yg disebut nama mama saya aja. Kita terbang berempat, 3 dewasa 1 anak. https://t.co/6Y9OQPnXPy | 0 |
| 1639525085475377152 | @Citilink cek dm kak admin | 0 |
| 1639526702975172608 | @Citilink kak admin, mohon cek dm🙏 | 0 |
| 1639555793338134528 | @Citilink min saya dari tadi kok gagal terus mau bayar tiket. Pakai semua metode cuma loading aja https://t.co/bEk7oVCit4 | 0 |
Top 10 Tweets por Me Gusta
| ID | Text | Like count |
|---|---|---|
| 1640033216278175745 | Cuman mau bilang terima kasih ke mugari @Citilink QG 697 Juanda-Ngurah Rai, Sabtu 25/3/23. Udah helpful, support, baik, humble ke aku dan Aidan yang lagi traveling berduaan. Bahkan kami dipindah … | 3 |
| 1639639235094548480 | @OposisiCerdas Apalah dayaku hanya wong cilik, masih ada waktu 6 menit aja sudah ga boleh masuk, gara2 macet ada kecelakaan padahal sudah online check in di @Citilink | 2 |
| 1638479339934347264 | Promo @Citilink ke semua rute domestik & Internasional. Pay with debit @BANKBRI_ID https://t.co/MGCriOtvEN | 1 |
| 1641470495702020104 | @fajarnugros Jangan2 beliau awak @Citilink yang nyambi | 0 |
| 1639555793338134528 | @Citilink min saya dari tadi kok gagal terus mau bayar tiket. Pakai semua metode cuma loading aja https://t.co/bEk7oVCit4 | 0 |
| 1639616957883490304 | @Citilink apa registrasi pesawat yang digunakan untuk QG400 besok? | 0 |
| 1639609829290573825 | Citilink banyak reschedule nya nih 👎🏻👎🏻👎🏻 @Citilink Udah 2x reschedule untungnya ini perjalanan pulang dinas, bukan berangkat. kalau perjalanan berangkat, udah ngerusak schedule https://t.co/xRZGqSjx7M | 0 |
| 1639605776527532033 | @Citilink Halo .. flight cgk-kno tgl 30 maret berulang2 diundur penerbangan sampe di penerbangan terakhir. Aku mau reschedule ajalah min | 0 |
| 1639589670819606528 | @Citilink Surabaya - Purbalingga kapan ada lagi? | 0 |
| 1639578702664310785 | Ini citilink aneh atau gmn si aplikasinya, di e-ticketnyq ga ada seat nya? Trus aku tanya di ig citilink cuma di read doang, aku biasa di traveloka beli tikwt biasanya … | 0 |
Idiomas Principales Utilizados
Top 10 Hashtags
Top 10 Menciones
| Mention | Count |
|---|---|
| @citilink | 133 |
| @indonesiagaruda | 6 |
| @erickthohir | 4 |
| @audinamut | 3 |
| @hooneywoopies | 3 |
| @lionairid | 3 |
| @hello_pelitaair | 3 |
| @gladysaashirya | 2 |
| @sabrinefitria | 2 |
| @panggilajadila | 2 |
Nube de Palabras de los Tweets
Análisis de Emojis
Promedio de emojis por tweet:
33
Emojis Utilizados
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 13 | loudly_crying_face |
| 🤣 | 8 | rolling_on_the_floor_laughing |
| 🙏 | 4 | folded_hands |
| 👎🏻 | 3 | thumbs_down_light_skin_tone |
| ❤️ | 2 | red_heart |
| 🥲 | 2 | smiling_face_with_tear |
| 😂 | 2 | face_with_tears_of_joy |
| 😔 | 1 | pensive_face |
| 🌊 | 1 | water_wave |
| 🐐 | 1 | goat |
Grupos de Emojis
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 33 |
| People & Body | 8 |
| Travel & Places | 2 |
| Animals & Nature | 1 |
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