eon_next - Tweet Data Analysis
Tweets Analysis - Keyword: @eon_next
2023年3月9日に公開
概要
Tweets covering
9 days
Latest tweet was on
2023-02-20
Earliest tweet was on
2023-02-10
Total number of tweets analysed
955
Average age of authors' accounts
9 years
要約
Customers are frustrated with Eon Next over electric meter problems, canceled appointments, and receiving what they feel are inadequate customer service responses. People are also frustrated with the high cost of energy and with Eon Next's perceived lack of attention to customer issues.
トピックモデリング
- Customer dissatisfaction and complaints
- High energy bills and cost of living
- Poor service and delays
- Vulnerable customer support
- Energy-saving initiatives
感情分析
The emotions expressed in these tweets range from anger and frustration to confusion and disbelief. People are angry with @eon_next for their lack of customer service, and for cancelling appointments and not fixing electric meters in a timely manner. They are also frustrated by the high cost of energy bills, and feel that energy companies are taking advantage of people by charging exorbitant prices. There is confusion over energy bills that are incomprehensible, and disbelief at the lack of incentive to save energy. People are also angry at the lack of help and support from @eon_next in terms of Warm Home Discounts and Smart Meters.
トレンド分析
- Poor customer service
- Financial costs of energy supplier services
- Smart meter technology
- Energy savings initiatives
- Public rhetoric on energy policies
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ツイートの種類
Number of Retweets
42
全体の4%
Number of Original tweets
308
全体の32%
Number of tweets that were Quotes
30
全体の3%
Number of tweets that were Replies
588
全体の61%
Number of tweets that contain Hashtags
64
全体の6%
Number of tweets that contain Mentions
955
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for iPhone | 417 |
| Twitter for Android | 333 |
| Twitter Web App | 156 |
| Twitter for iPad | 41 |
| Hootsuite Inc. | 3 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| paullewismoney | Paul Lewis | Financial journalist, broadcaster, speaker. Seek, find, tell truth. Book https://t.co/cRfvNI5p93 Unequivocally for free speech & press. Wilkie Collins expert too | 156,781 |
| nesta_uk | Nesta | We are Nesta, the UK's innovation agency for social good. We design, test and scale new solutions to society’s biggest problems. https://t.co/pHjvN1qI0Y | 114,479 |
| OctopusEnergy | Octopus Energy | We believe energy should be better. A better experience for customers, better for the planet, and better value for money. | 66,916 |
| UK_Daniel_Card | mRr3b00t | 真理的揭露者 Quis custodiet ipsos custodes fella in cyberspace #nafo undercover #fella | 61,490 |
| gridcustomersuk | National Grid UK Customers (ex-WPD) | A @nationalgrid company bringing energy to the Midlands, South West England and South Wales. | 47,019 |
| eonenergyuk | E.ON Energy UK | Sustainable energy for the future. For help with your E.ON Next account, follow @eon_next and send them a DM to get in touch. | 43,535 |
| philford | confirmed cigarette | butt pics and moaning about the council. (he/they) | 38,898 |
| LilianGreenwood | Lilian Greenwood | @UKLabour MP for Nottingham South and Opposition Deputy Chief Whip, amongst other things. She/her. Constituents please email, ring or write for a response. | 31,295 |
| CarolineCoramUK | Caroline Coram | Researcher & writer. TG Sky&Earth Anomalies & Emergency News and other SM. The Boom Review https://t.co/MC0qffH9qs | 23,241 |
| DonnaAfrica | DonnaAfrica_Official | #DonnaAfrica #Norfolk #Celebrity as seen on TV in Judge Rinder, Come Dine With Me, BGT, Xfactor, Ch5 Documentaries. https://t.co/I7XQHRVrnk | 22,222 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CultrHack | Harvey G. Cohen | Author/historian (Duke Ellington's America, Who's In The Money?) musician/songwriter, man about town, culture hack, Yankee in London, Senior Lecturer. Photo:JCS | 15,980 |
| sharonwllms48 | #FBPE Through endeavour to the stars 💫 | Blocked by Julia Hartley-Brewer, David Vance. A people that elect corrupt politicians, impostors, thieves, & traitors are not victims but accomplices. 3.5% 💫 | 14,299 |
| dermott_lydon | Dermott Lydon | ☘️Irish part of French/Irish family with 3 lovely children. ☘️ Love history, especially Egypt. https://t.co/DYYmikGNVC if you want to follow me there. | 9,341 |
| vjl2 | jane lunsford 🇪🇺 law-abiding #GTTO | 🐟 still European 🇪🇺 family of foreigners & migrants 🐝 humanist 💦 wasted vote voter 🕷 wokerati 🦔 #MVM 🐢 🐋 #PR🌳 #FBPA as poss💙@[email protected]🌻 | 7,726 |
| cherylcorless41 | cheryl (corless) Bell | care kid, survivor, birth mum, activist, seeker of a new world filled with love ❤️ | 7,644 |
| CarolineCoramUK | Caroline Coram | Researcher & writer. TG Sky&Earth Anomalies & Emergency News and other SM. The Boom Review https://t.co/MC0qffH9qs | 7,176 |
| UK_Daniel_Card | mRr3b00t | 真理的揭露者 Quis custodiet ipsos custodes fella in cyberspace #nafo undercover #fella | 6,015 |
| MyCustomer | MyCustomer | The world's leading resource for customer experience and service professionals | 5,865 |
| jdminiatures | john peck 🇬🇧🏴 | bespoke 1/12th scale miniature furniture maker. Notts County F. C. Brexit 🇬🇧 NO DEAL. | 5,813 |
| SusanneBrown32 | Susanne Brown | Actress & model & a member of BECTU a supporter of the LGBTQ community Lesbian and Lymphodema sufferer as seen on channel5, TLC & on ITV2 BGMT in 2015 | 5,452 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| LizJ73 | Child free by choice feminist. Reader of fiction and non fiction. Social housing tenant and campaigner. Loves vintage/retro television. | 29 |
| HighBanana | Working in Motorsport & Education.Sometimes both at the same time. | 13 |
| LyndieLou100 | “A girl can go anywhere if she believes in herself and has a mink coat.” John P. Marquand | 11 |
| scott5133 | Surveyor, runner and supporter of @MSTrust. | 11 |
| clairebear1877 | Wolves, Rangers, vegan. Adult human female. Terminally ill since Jan2018 but just about hanging on #keeplabourout | 10 |
| cranm | Wolves Home and Away STH, England Cricket, England Rugby, Rock & Roll. Mainly resting and playing. Cyclist, golfer, walker, spectator | 10 |
| Crewedavid | Home Energy Advisory. Cyclist, veg grower, cricketer, kayaker, Evertonian, anti waste, anti carbon, wishy washy liberal FBPE | 9 |
| sarahh112 | Knackered mum of three and avid Pompey Fan. | 9 |
| BarbaraMLivings | The name is Barbara. | 9 |
| Kentsnaps1 | Always out snapping photos mostly with film cameras in Kent and London - love anything that looks exciting | 8 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1626291272485830656 | cc @RishiSunak @Keir_Starmer @Jeremy_Hunt @Conservatives @UKLabour @BritishGasHelp @Shell @eon_next You all happy about this? It's 2023 not 1923 🧐👇👇#DoSomething #CostOfLivingCrisis #CostOfGreedCrisis #HighestInEurope #RipOff https://t.co/jwqH0hos1M | 20 |
| 1625154401710088192 | Two months waiting for my electric meter to be fixed so I can have some heating and @eon_next had the audacity to send this. It’s the third appointment cancelled. If … | 4 |
| 1626762555518595072 | Heads up! Had my @StarlingBank card details stolen last week, 3 fraudulent @facebook transactions attempted. My other half had her 1st Starling card last week, never physically used, only online … | 3 |
| 1625059244927057920 | 200,000 people have now used our Money Saving #BoilerChallenge to adjust their boiler flow temperature and save on energy 🎉 Have you tried it yet? https://t.co/LSJypEAk6a @WhichUK @edfenergy @OctopusEnergy @theheatinghub … | 3 |
| 1624368948790628352 | @eon_next Plus I’ve not received my £67 for this month. I asked for smart meters to be fitted months ago as on prepaid meters and was told you did not … | 3 |
| 1624357602279796736 | @eon_next I’ve still not received my warm home discount and should have received it by now? Plus I requested a smart meter but was told you don’t have any!!!!! #Eon … | 3 |
| 1624377920612405249 | @eon_next Thank you for arranging an appointment to have my SMART meters fitted. Plus explained how the warm home discount is awarded this year by the DWP #compliment #EonNext #Eon … | 3 |
| 1624364984946900993 | @eon_next I’ve claimed warm home discount every year and eligible! I can give you my details and you can look into why I’ve been refused a smart meter even though … | 3 |
| 1625184282921652224 | Please don’t keep hold of it this time @eon_next You had to pay me back for keeping the 3x £66 from government already. https://t.co/yEqspXY4oC | 2 |
| 1626893811233202178 | Thanks a bunch @eon_next & all you bloody awful Energy companies making eye watering profits of our backs. Special thanks to all who voted for the CONservatives & Brexit, you … | 2 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1626332998613303296 | @eon_next @adamjackdrew What is this pure bullshit | 53 |
| 1625154401710088192 | Two months waiting for my electric meter to be fixed so I can have some heating and @eon_next had the audacity to send this. It’s the third appointment cancelled. If … | 41 |
| 1626336545400664065 | @daisyjpowell @eon_next @adamjackdrew Don’t let people being plunged into abject poverty get in the way of PR and emojis! | 32 |
| 1626324576933126144 | @EmmaKennedy I’m with @eon_next and have been paying £82 per month - 3 bed semi and try our best to cut usage (LED lights etc.). We’ve also been taking part … | 31 |
| 1626291089131839488 | @EmmaKennedy I'll give @eon_next their due. Have been spot on helping me and the family sort a few issues out. Hopefully you get your bill down 👍 | 23 |
| 1626291272485830656 | cc @RishiSunak @Keir_Starmer @Jeremy_Hunt @Conservatives @UKLabour @BritishGasHelp @Shell @eon_next You all happy about this? It's 2023 not 1923 🧐👇👇#DoSomething #CostOfLivingCrisis #CostOfGreedCrisis #HighestInEurope #RipOff https://t.co/jwqH0hos1M | 21 |
| 1625059244927057920 | 200,000 people have now used our Money Saving #BoilerChallenge to adjust their boiler flow temperature and save on energy 🎉 Have you tried it yet? https://t.co/LSJypEAk6a @WhichUK @edfenergy @OctopusEnergy @theheatinghub … | 9 |
| 1626762555518595072 | Heads up! Had my @StarlingBank card details stolen last week, 3 fraudulent @facebook transactions attempted. My other half had her 1st Starling card last week, never physically used, only online … | 8 |
| 1626529168753147907 | Hi @eon_next I can save your company money! Why don't you, while there are postal strikes etc, change your payment time for people paying by cheque to 14 days! This … | 8 |
| 1624491755562323969 | There are three of us currently trying to make sense of my latest energy bill. We all hold PhDs in either Chemistry or Physics, and we are all stumped. The … | 7 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #eonnext | 18 |
| #eon | 11 |
| #smartmeter | 8 |
| #complaint | 6 |
| #warmhomediscount | 6 |
| #costoflivingcrisis | 5 |
| #costofgreedcrisis | 5 |
| #energybills | 5 |
| #ofgem | 5 |
| #takefive | 3 |
トップ10メンション
| Mention | Count |
|---|---|
| @eon_next | 996 |
| @emmakennedy | 41 |
| @moneysavingexp | 26 |
| @ofgem | 25 |
| @adamjackdrew | 23 |
| @octopusenergy | 22 |
| @paullewismoney | 14 |
| @whichuk | 14 |
| @energyukcomms | 12 |
| @arw84 | 12 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
16
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 26 | rolling_on_the_floor_laughing |
| 😡 | 10 | enraged_face |
| 😂 | 10 | face_with_tears_of_joy |
| 😊 | 8 | smiling_face_with_smiling_eyes |
| 👍 | 8 | thumbs_up |
| 🤮 | 6 | face_vomiting |
| 🙂 | 5 | slightly_smiling_face |
| 👇 | 5 | backhand_index_pointing_down |
| 🤔 | 4 | thinking_face |
| 👎 | 4 | thumbs_down |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 106 |
| People & Body | 40 |
| Activities | 5 |
| Food & Drink | 4 |
| Travel & Places | 3 |
| Animals & Nature | 2 |
| Objects | 1 |
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