QBCares - Tweet Data Analysis
Tweets Analysis - Keyword: @QBCares
2023年4月9日に公開
概要
Tweets covering
8 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-21
Total number of tweets analysed
74
Average age of authors' accounts
8 years
要約
Customers are expressing frustration with QuickBooks' customer support, citing long wait times and inept representatives. Some have reported issues with features, such as Payroll Contractor, not working properly and encountering technical issues with the website's SSL certificate. Customers also mentioned slow bank transfers and being spammed with emails after making payments through the platform. Some criticize the company for closing cases prematurely without resolving the issue. Despite attempts to contact QuickBooks via messaging, some customers were unable to send messages.
トピックモデリング
- Issues with QuickBooks support
- Technical issues with QuickBooks software
- Problems with customer service
- Difficulties with account access
- Concerns about QuickBooks payment platform
感情分析
The tweets express frustration, disappointment and anger towards QuickBooks and its customer support team. Users report issues with the product, inability to get real answers or solutions from support, and feeling ignored or disrespected. Some tweets also suggest a lack of trust in the company's integrity, implying that they may spam their clients or provide invalid SSL certificates. Overall, the emotional tone is negative, with users feeling let down by the product and the support they received.
トレンド分析
- Issues with QuickBooks customer support
- Technical difficulties and errors with using QuickBooks
- Problems with accessing and managing QuickBooks accounts
- Concerns over QuickBooks payment platform, including spam emails and slow bank transfers
- Frustration with QuickBooks not resolving issues and lack of customer care
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ツイートの種類
Number of Retweets
3
全体の4%
Number of Original tweets
32
全体の43%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
39
全体の52%
Number of tweets that contain Hashtags
4
全体の5%
Number of tweets that contain Mentions
74
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for iPhone | 33 |
| Twitter Web App | 24 |
| Twitter for Android | 12 |
| IFTTT | 2 |
| Khoros CX US | 2 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Intuit | Intuit | The global financial technology platform that powers prosperity for the people and communities we serve with @TurboTax, @CreditKarma, @QuickBooks & @Mailchimp | 81,846 |
| WandrMe | Seth Miller | Aviation journalist specializing in #IFEC, #Loyalty, #PaxEx. | 24,493 |
| AJC4others | Allen J Cannon #Voter Education Never Ends | For others, not💰not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 19,584 |
| EconomyBeyond | Kevin - Economy Class & Beyond | It's Kevin from Economy Class and Beyond! Looking at #PaxEx, Passenger Intelligence and Cabin Interior and how it impacts you. Travel writer and photographer | 3,369 |
| KirstenMakes | Kirsten Murray | Independent Creative Director, Copywriter, and Idea-thinker-upper. Mentor at @design_etc | 1,974 |
| Mr_AIpha | Michael L Irizarry | #Day1 XII XXVII XCI #Yeti | 1,759 |
| crazyredranting | Crazy Redhead | Manager of Chaos Doing whatever needs to be done. THE official cool mom of the SBS | 1,170 |
| DanShike | Dan Shike 🔈 | Mastering dude & owner of https://t.co/1UxxrrnN39 Maker of lists, list creator, putter of things in an order, arranger of items. | 939 |
| itszlulubxtch | Lulu ❥ | 9.17.70 - 10.15.15 | 760 |
| SteveBoccone | Steve Boccone | Online Marketing, PR, Rep Mgmt, Strategy & Web Design / Development, APPs https://t.co/22l9zLFZFK, https://t.co/4TRNlHPugq, https://t.co/zh4Rt6pM2G | 610 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Intuit | Intuit | The global financial technology platform that powers prosperity for the people and communities we serve with @TurboTax, @CreditKarma, @QuickBooks & @Mailchimp | 32,665 |
| AJC4others | Allen J Cannon #Voter Education Never Ends | For others, not💰not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 20,361 |
| HMSHAKIRABDULL1 | H. M. SHAKIR ABDULLAH | - | 5,008 |
| UnitedSewing | Mary Ruth Shields | My focus is on building productive relationships in fashion, business and life. Here's what I think you should know. | 1,999 |
| SteveBoccone | Steve Boccone | Online Marketing, PR, Rep Mgmt, Strategy & Web Design / Development, APPs https://t.co/22l9zLFZFK, https://t.co/4TRNlHPugq, https://t.co/zh4Rt6pM2G | 1,806 |
| crazyredranting | Crazy Redhead | Manager of Chaos Doing whatever needs to be done. THE official cool mom of the SBS | 1,586 |
| pattysuemcm | patty | - | 1,496 |
| WandrMe | Seth Miller | Aviation journalist specializing in #IFEC, #Loyalty, #PaxEx. | 1,320 |
| Mr_AIpha | Michael L Irizarry | #Day1 XII XXVII XCI #Yeti | 1,250 |
| DanShike | Dan Shike 🔈 | Mastering dude & owner of https://t.co/1UxxrrnN39 Maker of lists, list creator, putter of things in an order, arranger of items. | 932 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| SL17937093 | - | 14 |
| GuillermoMor202 | A beautiful world of #realestate & #people | 6 |
| omfgitsjeff | Black Lives Matter. Art Director, Graphic Designer, Illustrator Trying to use my powers for good. | 5 |
| rmr1020 | - | 4 |
| Patrickoach_ | Bringing BIG Data to local firms- Manager of Partnerships at ADP | 4 |
| HMSHAKIRABDULL1 | - | 3 |
| ScrippsFin | Scripps Financial Services LLC, your local financial expert #SanDiegoTaxPro #EnrolledAgent #IRS #CPA #AICPA #EA | 3 |
| bob_stoss | - | 3 |
| AJC4others | For others, not💰not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 2 |
| annekryan | Christ-Follower, Wife, Mother, and Conservative. | 2 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1639339056772284434 | @QBCares Do you really care???? @QBdoesnotCare | 1 |
| 1639332784828186630 | @QBCares intuit couldn’t resolve the issue in a month!!! So these genius guys invented a way to resolve it… by marking it “RESOLVED “ @QBdoesnotCare | 1 |
| 1639326968461008896 | .@QuickBooks @QBCares @IntuitAccts .@sasongoodarzi We pay for the Payroll Contractor feature and it doesn't work and your support team is inept. Two hours of my life I can't get back … | 1 |
| 1639315477985107970 | @QBCares Great way to resolve the issue https://t.co/vKMIByUI5f | 0 |
| 1639310322946170880 | @QBCares Can your team resolve the issues? Or just be here on this platform!! | 0 |
| 1639311025081139202 | @QBCares your genius engineers can’t figure out how to add an employee to the account!!! They have been working on it for over a month!! Wasted hours talking to customer … | 0 |
| 1639311739987607553 | @QBCares should be @QB doesn’t care### | 0 |
| 1639312756313669639 | @QBCares Would it make any difference if you are not available at all @QB doesn’t care | 0 |
| 1639315029936816139 | @QBCares wasting more time talking to you!! Just found out you guys marked the case closed !! So never have to work on it!!! Shame on you!! @QBdoesnotCare | 0 |
| 1639326535793651712 | @QBCares is this how you resolve the issues??? By closing the case? https://t.co/nkxtkIO9CQ | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1638922548783239168 | Today I learned that Incognito Mode on a web browser will "prevent cloud traffic" on my account. Needless to say, I'm still hoping for real answers from @QBCares, because today's … | 6 |
| 1638923639390359552 | @QBCares Also of note, if you agree to screen share and show the QB team the errors, they'll send you to a website with an invalid SSL cert and tell … | 5 |
| 1639362547064135710 | @QBCares what is this trash…? They can’t figure it out so they just abandon eh? 😂 worst customer support I’ve ever encountered. https://t.co/U8eDFKbftE | 1 |
| 1639329143992242176 | @QBCares The DM button is there but when I click it and type out a message it fails to send. I'm on desktop, so there's not a connection issue or … | 1 |
| 1639326968461008896 | .@QuickBooks @QBCares @IntuitAccts .@sasongoodarzi We pay for the Payroll Contractor feature and it doesn't work and your support team is inept. Two hours of my life I can't get back … | 1 |
| 1641078919724933122 | Can I please get an update on case 1597095481 @QBCares. It's been more than 1 business day and I need access to my account asap. Thanks. | 1 |
| 1639320965883756544 | @QBCares Just tried to DM you and the message fails to send every time =-| | 0 |
| 1639311025081139202 | @QBCares your genius engineers can’t figure out how to add an employee to the account!!! They have been working on it for over a month!! Wasted hours talking to customer … | 0 |
| 1639311739987607553 | @QBCares should be @QB doesn’t care### | 0 |
| 1639312756313669639 | @QBCares Would it make any difference if you are not available at all @QB doesn’t care | 0 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #quickbooks | 2 |
| #quickbooksdown | 2 |
| #customerservice | 1 |
| #nope | 1 |
トップ10メンション
| Mention | Count |
|---|---|
| @qbcares | 74 |
| @quickbooks | 15 |
| @qbdoesnotcare | 6 |
| @intuitaccts | 4 |
| @quickbooksuk | 4 |
| @annekryan | 3 |
| @intuit | 2 |
| @sl17937093 | 2 |
| @sasongoodarzi | 2 |
| @qb | 2 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
12
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 2 | folded_hands |
| 😱 | 2 | face_screaming_in_fear |
| 🤦♂️ | 2 | man_facepalming |
| 💰 | 1 | money_bag |
| 👍 | 1 | thumbs_up |
| 😂 | 1 | face_with_tears_of_joy |
絵文字グループ
| Emoji Group | Count |
|---|---|
| People & Body | 5 |
| Smileys & Emotion | 3 |
| Objects | 1 |
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