TekSavvyCSR - Tweet Data Analysis
Tweets Analysis - Keyword: @TekSavvyCSR
2023年4月4日に公開
概要
Tweets covering
7 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-23
Total number of tweets analysed
34
Average age of authors' accounts
10 years
要約
Customers express concerns and frustrations with TekSavvy's technical support and internet outage issues, while some express satisfaction with the company's services. There are inquiries about referral programs, canceling internet services, and modem issues, and reports of internet performance issues and outages in various Canadian locations. Some tweets also reference other internet service providers, such as Rogers and Shaw. The TekSavvyCSR account responds to some of these tweets and offers assistance.
トピックモデリング
- Technical issues with internet service
- Customer support interactions
- Service outages and disruptions
- Questions about cancellation and referral programs
- Overall satisfaction with TekSavvy as a service provider
感情分析
The emotions expressed in these tweets vary from disappointment, frustration, anger, and concern to gratitude and appreciation. Some customers are dissatisfied with the technical support they received while others are frustrated with internet connectivity issues. However, some customers appreciate the quick response from TekSavvyCSR and have positive experiences with its services.
トレンド分析
- Technical support and customer service issues with TekSavvy (e.g. broken IPv6, internet connection problems, internet outage in specific regions)
- Positive customer experiences and inquiries about TekSavvy's referral program and cancellation policy
- Criticism of other internet service providers (e.g. Rogers) and comparison to TekSavvy
- Requests for information and updates on internet outages in specific regions (e.g. Toronto, Mississauga, Markham)
- Assistance with using TekSavvy's app and troubleshooting modem issues
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ツイートの種類
Number of Retweets
3
全体の8%
Number of Original tweets
15
全体の44%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
16
全体の47%
Number of tweets that contain Hashtags
0
全体の0%
Number of tweets that contain Mentions
34
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for Android | 14 |
| Twitter for iPhone | 8 |
| TweetDeck | 6 |
| Twitter Web App | 6 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TekSavvyCSR | TekSavvy Assistance | Want to make a switch, or have a question? We can help! Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST. @teksavvybuzz for latest news | 19,909 |
| kwetoday | Naomi Sayers, Ozaawaagiizis'okwe 💕 | I cross examine lying cops & experts for my day job. Litigator. Bi 🌈 Co-Counsel Charlie 🐶 | 19,458 |
| voxcpw | cpw | dormant account, find me @[email protected] he/him | 18,535 |
| SFFAudio | SFFaudio | Ruritanian romantic, former Master of Assassins, drawer of ROOF BEARS, huer of colors, scanner living in vain, universal monster | 3,332 |
| indramaharjan | Flaw-some | Passionate in 💦💩+ClimateChange+ResourceRecovery+Innovation+Cleantech+Financing+Engagement+Avid Volunteer & Grumbler T/RT/❤️ r Absolutely Personal 🇳🇵 🇨🇦 | 2,208 |
| cg_curtis | Ghost Of | I am a poet that lives now in @CLToronto And survived #Cancer twice & is a huge wrestling fan be @WWE or @AEW or TNA & I am also a … | 1,027 |
| thepuppydog26 | 🌺 Deanna G. 💙🌶️ | "Effortlessly, subconsciously clever." Is this a comedy Twitter? #PleaseSupportCarlyRaeJepsen🎀⚔ | 323 |
| NunoMAguiar | Nuno Aguiar🇨🇦🇵🇹🇦🇴 | The views expressed on Twitter are my own and ought not be considered as originating from my employer. | 304 |
| susan_yu | Coffee & Strawberries | 🇨🇦 #NeverConservative #Hashtag #pound #tictactoe Don't follow me if you just want a follow back. | 170 |
| birdnotchess | a rook 🏳️⚧️ | your not-so-friendly neighbourhood corvid | trans-neptonian object | they/them | 127 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TekSavvyCSR | TekSavvy Assistance | Want to make a switch, or have a question? We can help! Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST. @teksavvybuzz for latest news | 7,071 |
| cg_curtis | Ghost Of | I am a poet that lives now in @CLToronto And survived #Cancer twice & is a huge wrestling fan be @WWE or @AEW or TNA & I am also a … | 5,007 |
| indramaharjan | Flaw-some | Passionate in 💦💩+ClimateChange+ResourceRecovery+Innovation+Cleantech+Financing+Engagement+Avid Volunteer & Grumbler T/RT/❤️ r Absolutely Personal 🇳🇵 🇨🇦 | 5,001 |
| kwetoday | Naomi Sayers, Ozaawaagiizis'okwe 💕 | I cross examine lying cops & experts for my day job. Litigator. Bi 🌈 Co-Counsel Charlie 🐶 | 3,306 |
| susan_yu | Coffee & Strawberries | 🇨🇦 #NeverConservative #Hashtag #pound #tictactoe Don't follow me if you just want a follow back. | 1,305 |
| thepuppydog26 | 🌺 Deanna G. 💙🌶️ | "Effortlessly, subconsciously clever." Is this a comedy Twitter? #PleaseSupportCarlyRaeJepsen🎀⚔ | 620 |
| Mariohasselhoff | Santa Hessel | YouTuber, animator and Love Christmas | 563 |
| NunoMAguiar | Nuno Aguiar🇨🇦🇵🇹🇦🇴 | The views expressed on Twitter are my own and ought not be considered as originating from my employer. | 479 |
| SFFAudio | SFFaudio | Ruritanian romantic, former Master of Assassins, drawer of ROOF BEARS, huer of colors, scanner living in vain, universal monster | 337 |
| CarolyneZ1 | Carolyne Z. | guitar player, world traveller, cross fit liker, book reader, nerd and animal lover | 282 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| DarrylNarain | Graphic Designer. Ultimate Bears fan. Football coach & player | 4 |
| TekSavvyCSR | Want to make a switch, or have a question? We can help! Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST. @teksavvybuzz for latest news | 4 |
| cg_curtis | I am a poet that lives now in @CLToronto And survived #Cancer twice & is a huge wrestling fan be @WWE or @AEW or TNA & I am also a … | 3 |
| Lucia_IDS | Lucia: wife, mother, sister, daughter, friend...all in one! | 3 |
| shadowabides | I’ve probably been blocked by better than you. #WWE #MLB #MLS #onpoli #Canpoli moving away from #NHL #Hockeyculturesucks | 3 |
| thepuppydog26 | "Effortlessly, subconsciously clever." Is this a comedy Twitter? #PleaseSupportCarlyRaeJepsen🎀⚔ | 2 |
| kwetoday | I cross examine lying cops & experts for my day job. Litigator. Bi 🌈 Co-Counsel Charlie 🐶 | 2 |
| SFFAudio | Ruritanian romantic, former Master of Assassins, drawer of ROOF BEARS, huer of colors, scanner living in vain, universal monster | 2 |
| CarolyneZ1 | guitar player, world traveller, cross fit liker, book reader, nerd and animal lover | 1 |
| susan_yu | 🇨🇦 #NeverConservative #Hashtag #pound #tictactoe Don't follow me if you just want a follow back. | 1 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1638959386348384268 | @TekSavvyCSR very disappointed in your recent support. You have definitely lost some actual technical capability. I just spent an hour on a futile quest to even get you to understand … | 2 |
| 1640131654852444160 | @dude_relaxed @eBay imma calling @ebay out publicly btw, something similar that happened when @ShawInfo decided to raise my rates because they were a monopoly https://t.co/FrWFJKSF3w ive been with @TekSavvyCSR for … | 1 |
| 1641596457886048263 | @Mariohasselhoff @TekSavvyCSR Strange 🤔 | 0 |
| 1641596166071517185 | @whimsicalSDR Greetings. Sorry you are having issues with the app. If you can DM us @TekSavvyCSR we can assist you in using the app. -swc | 0 |
| 1639279058314842113 | Pisses me off 🤬 because @TekSavvyBuzz @TekSavvyCSR or @TekSavvyNetwork says that @Rogers or @RogersHelps technician isn't coming out as my problem is now fixed on their end & I'm concerned … | 0 |
| 1639323745545502720 | @TekSavvyCSR what's wrong with my internet connection today? It's been switching on and off. Any issues in the toronto/north york area? | 0 |
| 1639574854553804801 | I must be Nostradamus because I told u @TekSavvyBuzz @TekSavvyCSR @TekSavvyNetwork & @Rogers @RogersHelps hours ago that my internet would stop & the future I predicted came to reality but … | 0 |
| 1639575247874555905 | I must be Nostradamus because I told u @TekSavvyBuzz @TekSavvyCSR @TekSavvyNetwork & @Rogers @RogersHelps hours ago that my internet would stop & the future I predicted came to reality but … | 0 |
| 1639643695942180864 | @TekSavvyCSR my internet is down and restarted everything and still not working | 0 |
| 1640005739585347585 | @TekSavvyCSR internet is performing at 50% since past few weeks - what can be the cause- the big 5 ISPs or @CRTCHearings policy https://t.co/0jHIl50T9z | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1638959386348384268 | @TekSavvyCSR very disappointed in your recent support. You have definitely lost some actual technical capability. I just spent an hour on a futile quest to even get you to understand … | 7 |
| 1640047171734065154 | @TekSavvyCSR Thanks | 1 |
| 1641078002476802049 | @TekSavvyCSR Will try that and update...Thanks for the quick responses!! | 1 |
| 1641596457886048263 | @Mariohasselhoff @TekSavvyCSR Strange 🤔 | 0 |
| 1640878743710203904 | @TekSavvyCSR hey! Do you have a current referral program? | 0 |
| 1639279058314842113 | Pisses me off 🤬 because @TekSavvyBuzz @TekSavvyCSR or @TekSavvyNetwork says that @Rogers or @RogersHelps technician isn't coming out as my problem is now fixed on their end & I'm concerned … | 0 |
| 1639323745545502720 | @TekSavvyCSR what's wrong with my internet connection today? It's been switching on and off. Any issues in the toronto/north york area? | 0 |
| 1639574854553804801 | I must be Nostradamus because I told u @TekSavvyBuzz @TekSavvyCSR @TekSavvyNetwork & @Rogers @RogersHelps hours ago that my internet would stop & the future I predicted came to reality but … | 0 |
| 1639575247874555905 | I must be Nostradamus because I told u @TekSavvyBuzz @TekSavvyCSR @TekSavvyNetwork & @Rogers @RogersHelps hours ago that my internet would stop & the future I predicted came to reality but … | 0 |
| 1639643695942180864 | @TekSavvyCSR my internet is down and restarted everything and still not working | 0 |
使用されている上位言語
トップ10ハッシュタグ
トップ10メンション
| Mention | Count |
|---|---|
| @teksavvycsr | 34 |
| @rogers | 4 |
| @ebay | 4 |
| @teksavvybuzz | 3 |
| @teksavvynetwork | 3 |
| @rogershelps | 3 |
| @cltoronto | 3 |
| @dude_relaxed | 2 |
| @shawinfo | 2 |
| @mariohasselhoff | 1 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
11
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤔 | 1 | thinking_face |
| 🧐 | 1 | face_with_monocle |
| 👍 | 1 | thumbs_up |
| 🤬 | 1 | face_with_symbols_on_mouth |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| People & Body | 1 |
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