GlossyboxUK - Tweet Data Analysis
Tweets Analysis - Keyword: @GlossyboxUK
2023年3月8日に公開
概要
Tweets covering
6 days
Latest tweet was on
2023-02-20
Earliest tweet was on
2023-02-14
Total number of tweets analysed
8
Average age of authors' accounts
8 years
要約
This thread is about customers expressing dissatisfaction with their experiences with @GlossyboxUK. Complaints range from customers being charged for unwanted subscriptions even though they asked for an opt-out, to items going missing and incorrect items being sent, to surveys not being sent for recent boxes. Other tweets in the thread express appreciation for other companies who offered opt-outs for Mothers Day and promoting GlossyboxUK for Valentine's Day.
トピックモデリング
- Customer service/experience with @GlossyboxUK
- Opt-outs for #MothersDay
- Inverness sorting office: missing item
- Refunds on e-vouchers
- Promotions for Valentine's Day
感情分析
The emotions expressed in these tweets range from appreciation to frustration. The first tweet expresses appreciation for companies that give customers the option to opt-out of commercial holidays, while the second tweet expresses frustration at the lack of customer service from GlossyboxUK. The third tweet expresses concern over a missing item, and the fourth tweet expresses disappointment at the lack of customer service. The fifth tweet expresses a request for a refund on an e-voucher, while the sixth tweet expresses happiness for Valentine's Day. The last tweet expresses confusion at the lack of surveys for the January box.
トレンド分析
- Data Protection: ensuring customer data is not abused.
- Subscription Services: cancellation difficulties and customer dissatisfaction.
- Customer Service: disappointing customer service.
- Refunds: Issues with obtaining refunds.
- Vouchers: questions pertaining to e-vouchers.
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ツイートの種類
Number of Retweets
1
全体の12%
Number of Original tweets
7
全体の87%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
0
全体の0%
Number of tweets that contain Hashtags
3
全体の37%
Number of tweets that contain Mentions
8
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for iPhone | 4 |
| Twitter for Android | 2 |
| Twitter Web App | 2 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JenniSt19 | J e n n i f e r ♏️ | 💗 | 6,274 |
| EdKeates | Ed Keates 💙 | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 1,258 |
| TheFullStop1 | TheFullStop 💙 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 901 |
| richeyley | Richard Eyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 591 |
| sophierhi13 | sophie | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 201 |
| lilscotsangel | lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 65 |
| DominiqueProth2 | Dominique Protheroe | - | 0 |
| AmyLewi88127656 | Amy Lewis | - | 0 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JenniSt19 | J e n n i f e r ♏️ | 💗 | 3,785 |
| EdKeates | Ed Keates 💙 | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 2,166 |
| richeyley | Richard Eyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 1,641 |
| lilscotsangel | lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 746 |
| TheFullStop1 | TheFullStop 💙 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 629 |
| sophierhi13 | sophie | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 554 |
| DominiqueProth2 | Dominique Protheroe | - | 3 |
| AmyLewi88127656 | Amy Lewis | - | 0 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| AmyLewi88127656 | - | 1 |
| DominiqueProth2 | - | 1 |
| EdKeates | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 1 |
| JenniSt19 | 💗 | 1 |
| TheFullStop1 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 1 |
| lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 1 |
| richeyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 1 |
| sophierhi13 | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 1 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1627457530891755520 | Thanks to @Adnams @LaRedouteUK @thortful for opt-outs for #MothersDay Hoping @lookfantastic @GlossyboxUK @eBay_UK @HotelChocolat managed to update their email system since 2022. Not everyone celebrates commercial days and customer data … | 1 |
| 1627756719446061079 | @GlossyboxUK not happy I subscribed to the glossybox on the 15th, tried to cancel my subscription today to be told that I will be charged for next month's box on … | 0 |
| 1627069178686615554 | @GlossyboxUK @RoyalMail @RoyalMailHelp My item has gone missing in Inverness sorting office - was scanned in but then they can’t find it. Please help me obtain refund for item not … | 0 |
| 1626938758128861187 | Such disappointing customer service from @GlossyboxUK. Received the wrong items and practically got told to do one and there’s nothing they can do! I thought we all paid the same … | 0 |
| 1625914129356660737 | @GlossyboxUK can I get a refund on an e voucher if not redeemed and within expiration date? | 0 |
| 1625518851407466499 | Happy Valentine's Day 💕 treat yourself this #ValentinesDay take a look at my latest blog with @GlossyboxUK 🤍https://t.co/415pzBLnzb | 0 |
| 1625376659238002691 | @GlossyboxUK is there a reason why I didn’t get any surveys for my January box? Been checking daily and the February ones just appeared and I’ve only had that box … | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1627457530891755520 | Thanks to @Adnams @LaRedouteUK @thortful for opt-outs for #MothersDay Hoping @lookfantastic @GlossyboxUK @eBay_UK @HotelChocolat managed to update their email system since 2022. Not everyone celebrates commercial days and customer data … | 3 |
| 1627756719446061079 | @GlossyboxUK not happy I subscribed to the glossybox on the 15th, tried to cancel my subscription today to be told that I will be charged for next month's box on … | 0 |
| 1627069178686615554 | @GlossyboxUK @RoyalMail @RoyalMailHelp My item has gone missing in Inverness sorting office - was scanned in but then they can’t find it. Please help me obtain refund for item not … | 0 |
| 1626938758128861187 | Such disappointing customer service from @GlossyboxUK. Received the wrong items and practically got told to do one and there’s nothing they can do! I thought we all paid the same … | 0 |
| 1625914129356660737 | @GlossyboxUK can I get a refund on an e voucher if not redeemed and within expiration date? | 0 |
| 1625518851407466499 | Happy Valentine's Day 💕 treat yourself this #ValentinesDay take a look at my latest blog with @GlossyboxUK 🤍https://t.co/415pzBLnzb | 0 |
| 1625376659238002691 | @GlossyboxUK is there a reason why I didn’t get any surveys for my January box? Been checking daily and the February ones just appeared and I’ve only had that box … | 0 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #mothersday | 2 |
| #valentinesday | 1 |
トップ10メンション
| Mention | Count |
|---|---|
| @glossyboxuk | 8 |
| @adnams | 2 |
| @laredouteuk | 2 |
| @thortful | 2 |
| @lookfantastic | 2 |
| @ebay_uk | 2 |
| @hotelchocolat | 2 |
| @thefullstop1 | 1 |
| @royalmail | 1 |
| @royalmailhelp | 1 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
25
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 💕 | 1 | two_hearts |
| 🤍 | 1 | white_heart |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |
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