GlossyboxUK - Tweet Data Analysis
Tweets Analysis - Keyword: @GlossyboxUK
Published March 8, 2023
Overview
Tweets covering
6 days
Latest tweet was on
2023-02-20
Earliest tweet was on
2023-02-14
Total number of tweets analysed
8
Average age of authors' accounts
8 years
Summarization
This thread is about customers expressing dissatisfaction with their experiences with @GlossyboxUK. Complaints range from customers being charged for unwanted subscriptions even though they asked for an opt-out, to items going missing and incorrect items being sent, to surveys not being sent for recent boxes. Other tweets in the thread express appreciation for other companies who offered opt-outs for Mothers Day and promoting GlossyboxUK for Valentine's Day.
Topic Modeling
- Customer service/experience with @GlossyboxUK
- Opt-outs for #MothersDay
- Inverness sorting office: missing item
- Refunds on e-vouchers
- Promotions for Valentine's Day
Emotional Analysis
The emotions expressed in these tweets range from appreciation to frustration. The first tweet expresses appreciation for companies that give customers the option to opt-out of commercial holidays, while the second tweet expresses frustration at the lack of customer service from GlossyboxUK. The third tweet expresses concern over a missing item, and the fourth tweet expresses disappointment at the lack of customer service. The fifth tweet expresses a request for a refund on an e-voucher, while the sixth tweet expresses happiness for Valentine's Day. The last tweet expresses confusion at the lack of surveys for the January box.
Trend Analysis
- Data Protection: ensuring customer data is not abused.
- Subscription Services: cancellation difficulties and customer dissatisfaction.
- Customer Service: disappointing customer service.
- Refunds: Issues with obtaining refunds.
- Vouchers: questions pertaining to e-vouchers.
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
1
12% of total
Number of Original tweets
7
87% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
0
0% of total
Number of tweets that contain Hashtags
3
37% of total
Number of tweets that contain Mentions
8
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 4 |
| Twitter for Android | 2 |
| Twitter Web App | 2 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JenniSt19 | J e n n i f e r ♏️ | 💗 | 6,274 |
| EdKeates | Ed Keates 💙 | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 1,258 |
| TheFullStop1 | TheFullStop 💙 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 901 |
| richeyley | Richard Eyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 591 |
| sophierhi13 | sophie | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 201 |
| lilscotsangel | lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 65 |
| DominiqueProth2 | Dominique Protheroe | - | 0 |
| AmyLewi88127656 | Amy Lewis | - | 0 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JenniSt19 | J e n n i f e r ♏️ | 💗 | 3,785 |
| EdKeates | Ed Keates 💙 | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 2,166 |
| richeyley | Richard Eyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 1,641 |
| lilscotsangel | lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 746 |
| TheFullStop1 | TheFullStop 💙 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 629 |
| sophierhi13 | sophie | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 554 |
| DominiqueProth2 | Dominique Protheroe | - | 3 |
| AmyLewi88127656 | Amy Lewis | - | 0 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| AmyLewi88127656 | - | 1 |
| DominiqueProth2 | - | 1 |
| EdKeates | 🎥 Actor 🎬 Writer 📝 Creative 💥 Agent: [email protected] #CNBC #EndoWarriorAlly | 1 |
| JenniSt19 | 💗 | 1 |
| TheFullStop1 | Award-winning monthly podcast and hub for involuntary childless & allies • donate at https://t.co/5jcRdeNXkL • LGBTQ+ ally • Tweets mostly by Berenice | 1 |
| lilscotsangel | BPD Warrior taking one day at a time. ❤️family❤️friends❤️music❤️memories❤️good times❤️Live with no regrets ❤️ | 1 |
| richeyley | FA licensed coach, EFL Live/Video Scout - Midlands based. | 1 |
| sophierhi13 | travel agent ✈️contribute to @GlossyboxUK blog ❤loves - travel 🌴beauty writing💄✍️ ariana,swiftie,k-pop 🎶 2000's Disney Channel ⚡ 90's baby✌️wolves fan 🧡🖤 | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1627457530891755520 | Thanks to @Adnams @LaRedouteUK @thortful for opt-outs for #MothersDay Hoping @lookfantastic @GlossyboxUK @eBay_UK @HotelChocolat managed to update their email system since 2022. Not everyone celebrates commercial days and customer data … | 1 |
| 1627756719446061079 | @GlossyboxUK not happy I subscribed to the glossybox on the 15th, tried to cancel my subscription today to be told that I will be charged for next month's box on … | 0 |
| 1627069178686615554 | @GlossyboxUK @RoyalMail @RoyalMailHelp My item has gone missing in Inverness sorting office - was scanned in but then they can’t find it. Please help me obtain refund for item not … | 0 |
| 1626938758128861187 | Such disappointing customer service from @GlossyboxUK. Received the wrong items and practically got told to do one and there’s nothing they can do! I thought we all paid the same … | 0 |
| 1625914129356660737 | @GlossyboxUK can I get a refund on an e voucher if not redeemed and within expiration date? | 0 |
| 1625518851407466499 | Happy Valentine's Day 💕 treat yourself this #ValentinesDay take a look at my latest blog with @GlossyboxUK 🤍https://t.co/415pzBLnzb | 0 |
| 1625376659238002691 | @GlossyboxUK is there a reason why I didn’t get any surveys for my January box? Been checking daily and the February ones just appeared and I’ve only had that box … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1627457530891755520 | Thanks to @Adnams @LaRedouteUK @thortful for opt-outs for #MothersDay Hoping @lookfantastic @GlossyboxUK @eBay_UK @HotelChocolat managed to update their email system since 2022. Not everyone celebrates commercial days and customer data … | 3 |
| 1627756719446061079 | @GlossyboxUK not happy I subscribed to the glossybox on the 15th, tried to cancel my subscription today to be told that I will be charged for next month's box on … | 0 |
| 1627069178686615554 | @GlossyboxUK @RoyalMail @RoyalMailHelp My item has gone missing in Inverness sorting office - was scanned in but then they can’t find it. Please help me obtain refund for item not … | 0 |
| 1626938758128861187 | Such disappointing customer service from @GlossyboxUK. Received the wrong items and practically got told to do one and there’s nothing they can do! I thought we all paid the same … | 0 |
| 1625914129356660737 | @GlossyboxUK can I get a refund on an e voucher if not redeemed and within expiration date? | 0 |
| 1625518851407466499 | Happy Valentine's Day 💕 treat yourself this #ValentinesDay take a look at my latest blog with @GlossyboxUK 🤍https://t.co/415pzBLnzb | 0 |
| 1625376659238002691 | @GlossyboxUK is there a reason why I didn’t get any surveys for my January box? Been checking daily and the February ones just appeared and I’ve only had that box … | 0 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #mothersday | 2 |
| #valentinesday | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @glossyboxuk | 8 |
| @adnams | 2 |
| @laredouteuk | 2 |
| @thortful | 2 |
| @lookfantastic | 2 |
| @ebay_uk | 2 |
| @hotelchocolat | 2 |
| @thefullstop1 | 1 |
| @royalmail | 1 |
| @royalmailhelp | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
25
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 💕 | 1 | two_hearts |
| 🤍 | 1 | white_heart |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |
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