eDreams_en - Tweet Data Analysis
Tweets Analysis - Keyword: @eDreams_en
Publicado el 04/04/2023
Resumen
Tweets covering
7 days
Latest tweet was on
2023-03-26
Earliest tweet was on
2023-03-19
Total number of tweets analysed
18
Average age of authors' accounts
9 years
Resumen
Several customers have complained on Twitter about issues with flights and bookings through eDreams and various airlines such as Ryanair, Lufthansa, and United. Complaints range from cancellations without request to lost luggage, unresponsive customer service, and unauthorized charges. Customers are seeking refunds and assistance with resolving the issues.
Modelado de Temas
- Flight cancellations and refunds
- Poor customer service and communication
- Unauthorized charges and scams
- Luggage lost during travel
- Booking and payment issues
Análisis de Sentimientos
The tweets express anger, frustration, and desperation towards the customer service and policies of eDreams, Lufthansa, and Ryanair. Some customers claim unauthorized charges, lost luggage, cancellation of flights, and difficulties in getting refunds. The tweets reveal a sense of helplessness and disappointment towards the airlines and their services.
Análisis de Tendencias
- Issues with cancelled bookings and refunds from airlines, specifically Lufthansa and eDreams
- Complaints about unauthorized charges to accounts by eDreams
- Lost luggage and flight cancellations by Lufthansa
- Difficulties in contacting and receiving assistance from eDreams customer service
- Problems with the eDreams booking process and chatbot system
Descargo de responsabilidad: El análisis de texto de twtdata.com utiliza OpenAI y no representa las opiniones de twtdata.com o sus afiliados. El análisis es solo para fines informativos y no constituye un respaldo de ninguna opinión.
Tipos de Tweets
Number of Retweets
5
27% del total
Number of Original tweets
5
27% del total
Number of tweets that were Quotes
0
0% del total
Number of tweets that were Replies
8
44% del total
Number of tweets that contain Hashtags
0
0% del total
Number of tweets that contain Mentions
18
100% del total
Dispositivos Utilizados para Tuitear
Top 5 Dispositivos
| Source | Count |
|---|---|
| Twitter for iPhone | 6 |
| Twitter Web App | 5 |
| 1fr | 3 |
| Twitter for Android | 2 |
| follow and like and retweet | 1 |
Distribución de Dispositivos
Top 10 Cuentas por Seguidores
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 51 156 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19 524 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1 521 |
| 1010surgery | Meise | Never CBDC | 1 424 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 185 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 175 |
| MehThinks | MehThinks | - | 54 |
| fairwarning332 | FairWarning | - | 47 |
| ghulam_askari | Syed Ghulam Askari | - | 29 |
| anniecancannie | Anna Nesbitt | - | 11 |
Top 10 Cuentas por Seguidos
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 8 047 |
| 1010surgery | Meise | Never CBDC | 2 847 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1 515 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 1 410 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 483 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 360 |
| ghulam_askari | Syed Ghulam Askari | - | 144 |
| MehThinks | MehThinks | - | 92 |
| paul_a_tiernan | paul tiernan | - | 9 |
| anniecancannie | Anna Nesbitt | - | 8 |
Usuarios Más Activos
| Username | Bio | Number of tweets |
|---|---|---|
| Flight_Refunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 4 |
| 1010surgery | Never CBDC | 2 |
| Areksandora | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 2 |
| MehThinks | - | 1 |
| ReiiMiir | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 1 |
| Zhannggg7 | - | 1 |
| anniecancannie | - | 1 |
| domesticdeluxe | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1 |
| eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 1 |
| fairwarning332 | - | 1 |
Tweets por Día
Top 10 Tweets por Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 1 |
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 1 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
Top 10 Tweets por Me Gusta
| ID | Text | Like count |
|---|---|---|
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 4 |
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 2 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
Idiomas Principales Utilizados
Top 10 Hashtags
Top 10 Menciones
| Mention | Count |
|---|---|
| @edreams | 20 |
| @edreams_en | 20 |
| @lufthansa | 10 |
| @thisisangad | 4 |
| @dgcaindia | 4 |
| @moca_goi | 4 |
| @lufthansa_usa | 3 |
| @lozmjones | 2 |
| @areksandora | 2 |
| @lufthansa_de | 2 |
Nube de Palabras de los Tweets
Análisis de Emojis
Promedio de emojis por tweet:
38
Emojis Utilizados
| Emoji | Count | Emoji Text |
|---|---|---|
| 😞 | 4 | disappointed_face |
| 👎 | 2 | thumbs_down |
| 😠 | 1 | angry_face |
Grupos de Emojis
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 2 |
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