eDreams_en - Tweet Data Analysis
Tweets Analysis - Keyword: @eDreams_en
Published April 4, 2023
Overview
Tweets covering
7 days
Latest tweet was on
2023-03-26
Earliest tweet was on
2023-03-19
Total number of tweets analysed
18
Average age of authors' accounts
9 years
Summarization
Several customers have complained on Twitter about issues with flights and bookings through eDreams and various airlines such as Ryanair, Lufthansa, and United. Complaints range from cancellations without request to lost luggage, unresponsive customer service, and unauthorized charges. Customers are seeking refunds and assistance with resolving the issues.
Topic Modeling
- Flight cancellations and refunds
- Poor customer service and communication
- Unauthorized charges and scams
- Luggage lost during travel
- Booking and payment issues
Emotional Analysis
The tweets express anger, frustration, and desperation towards the customer service and policies of eDreams, Lufthansa, and Ryanair. Some customers claim unauthorized charges, lost luggage, cancellation of flights, and difficulties in getting refunds. The tweets reveal a sense of helplessness and disappointment towards the airlines and their services.
Trend Analysis
- Issues with cancelled bookings and refunds from airlines, specifically Lufthansa and eDreams
- Complaints about unauthorized charges to accounts by eDreams
- Lost luggage and flight cancellations by Lufthansa
- Difficulties in contacting and receiving assistance from eDreams customer service
- Problems with the eDreams booking process and chatbot system
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
5
27% of total
Number of Original tweets
5
27% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
8
44% of total
Number of tweets that contain Hashtags
0
0% of total
Number of tweets that contain Mentions
18
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 6 |
| Twitter Web App | 5 |
| 1fr | 3 |
| Twitter for Android | 2 |
| follow and like and retweet | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 51,156 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19,524 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1,521 |
| 1010surgery | Meise | Never CBDC | 1,424 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 185 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 175 |
| MehThinks | MehThinks | - | 54 |
| fairwarning332 | FairWarning | - | 47 |
| ghulam_askari | Syed Ghulam Askari | - | 29 |
| anniecancannie | Anna Nesbitt | - | 11 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 8,047 |
| 1010surgery | Meise | Never CBDC | 2,847 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1,515 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 1,410 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 483 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 360 |
| ghulam_askari | Syed Ghulam Askari | - | 144 |
| MehThinks | MehThinks | - | 92 |
| paul_a_tiernan | paul tiernan | - | 9 |
| anniecancannie | Anna Nesbitt | - | 8 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| Flight_Refunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 4 |
| 1010surgery | Never CBDC | 2 |
| Areksandora | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 2 |
| MehThinks | - | 1 |
| ReiiMiir | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 1 |
| Zhannggg7 | - | 1 |
| anniecancannie | - | 1 |
| domesticdeluxe | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1 |
| eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 1 |
| fairwarning332 | - | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 1 |
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 1 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 4 |
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 2 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
Top Languages Used
Top 10 Hashtags
Top 10 Mentions
| Mention | Count |
|---|---|
| @edreams | 20 |
| @edreams_en | 20 |
| @lufthansa | 10 |
| @thisisangad | 4 |
| @dgcaindia | 4 |
| @moca_goi | 4 |
| @lufthansa_usa | 3 |
| @lozmjones | 2 |
| @areksandora | 2 |
| @lufthansa_de | 2 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
38
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😞 | 4 | disappointed_face |
| 👎 | 2 | thumbs_down |
| 😠 | 1 | angry_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 2 |
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