eDreams_en - Tweet Data Analysis
Tweets Analysis - Keyword: @eDreams_en
2023年4月4日に公開
概要
Tweets covering
7 days
Latest tweet was on
2023-03-26
Earliest tweet was on
2023-03-19
Total number of tweets analysed
18
Average age of authors' accounts
9 years
要約
Several customers have complained on Twitter about issues with flights and bookings through eDreams and various airlines such as Ryanair, Lufthansa, and United. Complaints range from cancellations without request to lost luggage, unresponsive customer service, and unauthorized charges. Customers are seeking refunds and assistance with resolving the issues.
トピックモデリング
- Flight cancellations and refunds
- Poor customer service and communication
- Unauthorized charges and scams
- Luggage lost during travel
- Booking and payment issues
感情分析
The tweets express anger, frustration, and desperation towards the customer service and policies of eDreams, Lufthansa, and Ryanair. Some customers claim unauthorized charges, lost luggage, cancellation of flights, and difficulties in getting refunds. The tweets reveal a sense of helplessness and disappointment towards the airlines and their services.
トレンド分析
- Issues with cancelled bookings and refunds from airlines, specifically Lufthansa and eDreams
- Complaints about unauthorized charges to accounts by eDreams
- Lost luggage and flight cancellations by Lufthansa
- Difficulties in contacting and receiving assistance from eDreams customer service
- Problems with the eDreams booking process and chatbot system
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ツイートの種類
Number of Retweets
5
全体の27%
Number of Original tweets
5
全体の27%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
8
全体の44%
Number of tweets that contain Hashtags
0
全体の0%
Number of tweets that contain Mentions
18
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for iPhone | 6 |
| Twitter Web App | 5 |
| 1fr | 3 |
| Twitter for Android | 2 |
| follow and like and retweet | 1 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 51,156 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19,524 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1,521 |
| 1010surgery | Meise | Never CBDC | 1,424 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 185 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 175 |
| MehThinks | MehThinks | - | 54 |
| fairwarning332 | FairWarning | - | 47 |
| ghulam_askari | Syed Ghulam Askari | - | 29 |
| anniecancannie | Anna Nesbitt | - | 11 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| eDreams | eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 8,047 |
| 1010surgery | Meise | Never CBDC | 2,847 |
| domesticdeluxe | 🚴🏻♂️ Edwin Squire | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1,515 |
| Areksandora | Alexandra | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 1,410 |
| ReiiMiir | Lux | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 483 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 360 |
| ghulam_askari | Syed Ghulam Askari | - | 144 |
| MehThinks | MehThinks | - | 92 |
| paul_a_tiernan | paul tiernan | - | 9 |
| anniecancannie | Anna Nesbitt | - | 8 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| Flight_Refunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 4 |
| 1010surgery | Never CBDC | 2 |
| Areksandora | Addicted to politics and international relations, globetrotter, both dreamer and doer in international development. Young professional based in Brussels | 2 |
| MehThinks | - | 1 |
| ReiiMiir | ordinary simple married middleaged mother.. Lux @reiimiir is I. 🙏:) Children and nasty dirty beings STAY OUT 😡 | 1 |
| Zhannggg7 | - | 1 |
| anniecancannie | - | 1 |
| domesticdeluxe | Dad. Husband. Proud Head Teacher. Cycling coach. Cyclist. Views are personal - not those of my place of work. Instagram: super_happy_cyclist Strava:Edwin Squire | 1 |
| eDreams | We are the largest online travel agency in Europe, with more than 18M customers. Welcome to our eDreams account! | 1 |
| fairwarning332 | - | 1 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 1 |
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 1 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1638673220231471105 | Hey @eDreams_en @eDreams &/or @Ryanair thanks for giving me a sleepless night! I’ve been told I’ve cancelled a booking for my whole family to scatter my Dad’s ashes next weekend. … | 4 |
| 1639287372301967360 | @lufthansa @lufthansa @Lufthansa_DE @Lufthansa_USA please inform @eDreams_en @eDreams that flights are cancelled on 27 March! We spent hours today just trying to get a refund to rebook our tickets… | 2 |
| 1637828432376504325 | @Flight_Refunds @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI Hi Flight Refunds. Can you help please? @Lufthansa or @edreams cancelled the flight the night before I was due to leave, offered me option … | 1 |
| 1637826886268071936 | @thisisAngad @eDreams_en @eDreams @DGCAIndia @MoCA_GoI I'm waiting 11 months. They cancel the flight. They actually write to say you can have a refund. But then don't pay up. Now the … | 1 |
| 1639846219735334912 | Necesito ayuda para solucionar el cargo que hicieron a mi cuenta SIN AUTORIZACIÓN @eDreams @eDreams_en @eDreams_fr | 0 |
| 1639594113317187585 | @eDreams_en What a scammer you guys are . Deducted 60£ from my account without any notification. No contact details. No ways to contact. I want my money back or i … | 0 |
| 1639568002327666689 | @lozmjones @paul_a_tiernan @eDreams_en @eDreams I meet the same problem | 0 |
| 1639430738259877889 | @Areksandora @lufthansa @eDreams @eDreams_en "Lost" | 0 |
| 1639361240966258707 | @StudentUniverse @eDreams_en @eDreams @united @Lufthansa_USA | 0 |
| 1639288659634536449 | @lufthansa Luggage lost with @lufthansa on our way to Baku on 17 March, now our flight back to Brussels via Frankfurt is cancelled … no solution has been offered! @eDreams … | 0 |
使用されている上位言語
トップ10ハッシュタグ
トップ10メンション
| Mention | Count |
|---|---|
| @edreams | 20 |
| @edreams_en | 20 |
| @lufthansa | 10 |
| @thisisangad | 4 |
| @dgcaindia | 4 |
| @moca_goi | 4 |
| @lufthansa_usa | 3 |
| @lozmjones | 2 |
| @areksandora | 2 |
| @lufthansa_de | 2 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
38
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 😞 | 4 | disappointed_face |
| 👎 | 2 | thumbs_down |
| 😠 | 1 | angry_face |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 2 |
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