AWS Support

AWS Support

@AWSSupport

We're account & billing experts here to guide you to the solutions you need! ☁ Additional support options always available: https://repost.aws/knowledge-center/get-aws-help

https://aws.amazon.com/premiumsupport/ Joined 2010-03-08 Date of Analysis: Dec 16, 2025

66,639

Followers

35

Following

61,593

Tweets

0.6

Avg Engagement

676

Listed

Yes

Verified

Account Overview

What This Report Covers

This comprehensive analysis examines @AWSSupport's Twitter/X presence across multiple dimensions. We analyze tweet content, engagement patterns, audience demographics, posting habits, and network connections to provide actionable insights about this account's social media strategy and influence.

Account Classification

  • Account Size: Mid-Tier (10K+)
  • Account Age:2010-03-08
  • Verification:Yes
  • Location:Not specified

Data Summary

  • Tweets Analyzed:3,250
  • Avg Likes per Tweet:0.6
  • Avg Retweets per Tweet:0.1
  • Followers Analyzed:10,000

Engagement Analysis

Based on 3,250 tweets

The account maintains a moderate level of engagement, with an average of 52 likes and 6 retweets per tweet. It actively responds to user inquiries and shares links to relevant content.

0.6

Avg Likes/Tweet

0.1

Avg Retweets/Tweet

1,911

Total Likes

194

Total Retweets

Engagement Quality Analysis

Median-based metrics that resist fake virality and outliers.

0

Median Likes

0

Median Retweets

1

75th Percentile

246

Top Tweet

0.01

Engagement per 1K Followers

Normalized influence metric

Viral Spikes

Engagement Pattern

Few posts get most engagement

Posting Behavior

Content style and format preferences

Conversationalist

Highly engaged in discussions

4.2%

Original

95.8%

Replies

0.0%

Retweets

0.0%

Quotes

0.0%

Threads

0.0%

With Media

80.0%

With Links

4.2%

With #Tags

96.4%

With @Mentions

59.9%

With Emojis

215

Avg Length

Audience Reaction Profile

Conversational

Engages heavily in discussions

23.07

Reply/Original Ratio

0

Quote/RT Ratio

Posting Rhythm

Somewhat Bursty

Occasional posting spikes

78.2%

Weekday Posts

21.8%

Weekend Posts

Top Hashtags

#awssupport (112) #awssupportsyou (57) #awsrepost (26) #awsome (17) #awswishlist (5) #kudos (1) #awssome (1)

Most Mentioned

@amazon (40) @afwhope (13) @sholawa (13) @willdady (7) @jakehendy (7) @kingslyj (6) @pmagomere (6) @makemoney_mezar (6) @marktucker (6) @mattgillard (6)

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Content Strategy Analysis

Based on 3,250 tweets

Content Type Distribution

Content Breakdown

Original Tweets 135 (4%)
Replies 3,114 (96%)
Retweets 0 (0%)
Quote Tweets 1 (0%)

What This Reveals About Their Strategy

This account prioritizes community engagement over content broadcasting. With replies making up the majority of their activity, they invest significant time in conversations, building relationships with followers and participating in discussions. This approach typically leads to higher loyalty and more authentic connections.

Posting Patterns & Optimal Timing

Based on 3,250 tweets

Engagement by Hour (UTC)

Posting Frequency Over Time

Timing Insights

Understanding when an account posts and when their audience is most responsive provides valuable competitive intelligence. The charts above show when this account's content receives the most engagement, which often correlates with when their specific audience is most active on the platform.

Peak posting times vary significantly based on an account's audience demographics, timezone distribution, and content type. Accounts with global audiences often see engagement spread across multiple time windows, while those with regional focus may have more concentrated peaks.

Audience Demographics

Based on 10,000 followers

The primary audience includes AWS users facing account or billing challenges, as well as developers and IT professionals seeking support. The account also engages with individuals looking for AWS certification resources.

Average

Audience Quality

26.2%

Suspicion Index

32.4%

Low-Quality %

22

Median Reach

Audience Quality Signals

Lower percentages indicate healthier, more authentic followers.

41.4%

Empty Bio

34.3%

<10 Tweets

9.8%

Mass Following (>2K)

0.0%

New (<90 days)

53.4%

Low Ratio (<0.1)

0.0%

New (<180 days)

77.8%

No URL

23.3%

<3 Tweets

Free Mode Analysis: These quality metrics use heuristic signals (empty bios, low tweets, suspicious ratios). For ML-powered bot detection with 95%+ accuracy, use our dedicated tool.

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Follower Reach & Influence

This account's followers have their own audiences, creating potential for secondary amplification.

3,951,117

Total Potential Reach

22

Median Follower Reach

110

75th Percentile Reach

3.8%

>1K followers

0.3%

>10K followers

0.1%

>50K followers

0.0%

>100K followers

Creator vs Consumer Split

Classification based on tweet activity: Creators (>100 tweets), Consumers (10-100 tweets), Dormant (<10 tweets).

41.8%

Creators

4,179 accounts

23.9%

Consumers

2,390 accounts

34.3%

Dormant

3,431 accounts

139

Verified Followers

1.39% of total

14.2%

Professional Bios

founder, dev, analyst, etc.

0.09

Median Follow Ratio

follower/following

Follower Influence Distribution

How many followers do their followers have?

Follower Account Age

How long have followers been on Twitter?

Geographic Distribution

Top locations where followers are based (from those who share location data):

India (109) United States (84) Hyderabad, India (71) Lagos, Nigeria (65) Bengaluru, India (59) Nigeria (54) Pune, India (53) New Delhi, India (44) United Kingdom (37) Seattle, WA (33)

139

Verified Followers

1.39% of total

1,040

Protected Accounts

10.4% of total

5 years

Avg Account Age

of their followers

Notable Followers (By Influence)

Top accounts following this user, sorted by their follower count:

Username Followers Profession Interests
@iownjd 763,709 Lawyer learn, inspire, engage
@SlackHQ 461,821 Communication technology, productivity, communication
@oguzhankocakli 159,824 Blockchain Analyst NFT, Blockchain, Metaverse
@yochum 145,442 Technology Architect Technology, Vegetarian, Photography
@CryptoMessii 81,155 - -
@Spaceprogrammer 78,753 Software Engineer Gaming, Beer, Software Engineering
@ArifKhanAtozai 58,060 Student Learner, Arif, Khan
@CanDeger 45,568 - -
@McLaurinLX 39,551 - -
@alien420_ 38,663 - -

Top Keywords in Follower Bios

engineer (503) cloud (417) aws (377) software (377) developer (332) web (218) tech (214) devops (184) amazon (182) data (177)

Top Hashtags in Follower Bios

#aws (57) #cloud (21) #amazon (21) #devops (19) #bitcoin (17) #ai (15) #usa (15) #python (13) #giftcard (13) #health (11)

5,859

Followers With Bio

4,141

Followers Without Bio

58.59%

% With Bio

41.41%

% Without Bio

Why Audience Demographics Matter

Understanding who follows an account reveals the type of influence they hold. Accounts followed primarily by users with few followers indicate broad, mainstream appeal. Those with many high-follower followers have greater potential for content amplification through secondary sharing.

Account age distribution also tells a story: a follower base with many new accounts might indicate recent viral growth, while established followers suggest long-term, stable influence. Geographic data helps understand the cultural context and timezone spread of the audience.

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Viral Tweets

Top 5 by likes+RTs from 3,250 analyzed

485

Combined Engagement

456

Total Likes

29

Total Retweets

97

Avg per Tweet

Key Metrics for Viral Tweets

0%

With Media

0%

With Hashtags

100%

With @Mentions

60%

With Links

Topical Analysis:

Aws Support Account Management Billing Certification Resources User Engagement Technical Assistance

Key Insights & Takeaways

The account prioritizes user feedback and feature requests, showing a commitment to improvement. It provides direct links to AWS certification and account termination guides, indicating a focus on user education and support. The account engages with a variety of users, including developers and IT professionals, suggesting a broad target audience.

Strengths

  • + Established follower base of 66,639
  • + High community engagement through conversations
  • + Active presence with consistent posting

Opportunities

  • ~ Optimize posting times for peak engagement windows
  • ~ Analyze top-performing content for replicable patterns
  • ~ Leverage geographic concentration for targeted content
  • ~ Explore collaboration potential with followed accounts

Summary

This analysis of @AWSSupport reveals an growing Twitter presence with 66,639 followers. The account demonstrates a conversation-first approach, averaging 0.6 engagements per tweet. Key strengths include consistent posting and an engaged audience, with opportunities to further optimize timing and content strategy based on the patterns identified in this report.

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About This Analysis: This analysis is based on a snapshot of followers, following, and recent tweets. It evaluates structure, quality, and behavior, not historical growth. Metrics like growth rate, momentum, churn, or spike analysis require time-series data which is not available from a single snapshot.

Data collected and analyzed by twtData | Analysis date: Dec 16, 2025