BNICustomerCare - Tweet Data Analysis
Tweets Analysis - Keyword: @BNICustomerCare
Published April 4, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-21
Total number of tweets analysed
1,258
Average age of authors' accounts
6 years
Summarization
The tweets cover a range of issues and complaints related to Bank Negara Indonesia (BNI), including difficulties with ATM PIN changes, failed transactions, errors in the mobile banking app, and poor customer service. Customers are asking for assistance, reporting technical issues, and seeking clarity on various banking procedures. There are also complaints about slow response times and frustration with the lack of solutions provided by BNI's customer care team.
Emotional Analysis
The tweet sentiments express frustration, annoyance, and dissatisfaction with BNI's banking services such as difficult teller requirements, annoying security measures, technical difficulties preventing top-ups, unsuccessful transactions, slow customer service response, and lack of solutions given for problematic issues. Many of the users feel inconvenienced and dissatisfied with the quality of services provided by BNI.
Trend Analysis
- Issues with BNI teller service and PIN requirements
- Complaints about transaction errors and account issues
- Problems with mobile banking and top up services
- Requests for assistance and account-related inquiries
- Complaints about slow or inadequate customer service
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
46
3% of total
Number of Original tweets
580
46% of total
Number of tweets that were Quotes
7
0% of total
Number of tweets that were Replies
632
50% of total
Number of tweets that contain Hashtags
8
0% of total
Number of tweets that contain Mentions
1,258
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 773 |
| Twitter for iPhone | 335 |
| Twitter Web App | 125 |
| Zendesk | 15 |
| Halo BCA SMM | 10 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BNI | PT Bank Negara Indonesia (Persero) Tbk. | Akun Twitter Resmi PT Bank Negara Indonesia | BNI berizin & diawasi oleh OJK serta merupakan peserta penjaminan LPS | Layanan 24/7 BNI Call 1500046 | 1,252,568 |
| HaloBCA | Halo BCA | BCA senantiasa di sisi Anda 24 x 7 , Telepon 1500888 | 357,478 |
| BANKBRI_ID | BANK BRI | Akun Resmi PT BANK RAKYAT INDONESIA (Persero) Tbk | Melayani Dengan Setulus Hati | @promo_BRI | @kontakBRI | FB: BANK BRI | IG: @bankBRI_ID Online 24/7 | 227,124 |
| kontakBRI | Contact BRI | Official Account of PT BANK RAKYAT INDONESIA (Persero) Tbk Informasi Produk & Layanan Jasa BANK BRI | @bankbri_id | @promo_bri | Online 24/7 | 158,944 |
| linkaja | LinkAja | Layanan Customer Service LinkAja: Live Chat https://t.co/IfRujVk6B1 | Download aplikasinya sekarang! | 119,104 |
| danawallet | DANA.id | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email [email protected] | 76,992 |
| WhySooSeriously | beerbongs & bentleys | dis is indonesia yu kno no eng lan no yu es e | 19,111 |
| Hasbil_Lbs | MudaAdalahKekuatan | Sekretaris Departemen IV DPP Partai Demokrat |Kepala BPOKK DPP Insan Muda Demokrat Indonesia | Buzzer = Block | | 14,172 |
| babangmasel | Andreas Lemercier | Bali 🇮🇩 | I’m Batak | HIV activist | Ben's Husband | https://t.co/r33DWtTLhi | 11,942 |
| peakyviolet | Vio 🦩 | - | 11,884 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BNI | PT Bank Negara Indonesia (Persero) Tbk. | Akun Twitter Resmi PT Bank Negara Indonesia | BNI berizin & diawasi oleh OJK serta merupakan peserta penjaminan LPS | Layanan 24/7 BNI Call 1500046 | 15,583 |
| huangrenjvn_ | zell | Back to the stars, perhaps I'll find you there. | 7,946 |
| riantisilvi | Silvia | Full-time dog mahm 🐶. Found and build @olpetapp. Neurodivergent. Design consultant. AI/neuroscience enthusiast. Views/statements expressed are only mine. | 4,787 |
| Kingrajawali | 007 J.JP🇮🇩 | Berbeda itu Indah✝️ Berbuat🇮🇩Berbagi🇮🇩Bersaksi🇮🇩 #PancasilaYes🆗️#AntiRasisme🚫#AntiIntoleransi✖️📛 | 4,467 |
| Hasbil_Lbs | MudaAdalahKekuatan | Sekretaris Departemen IV DPP Partai Demokrat |Kepala BPOKK DPP Insan Muda Demokrat Indonesia | Buzzer = Block | | 4,137 |
| lagunyakahitna | zzz | delete the old version of me in ur mind bc im not her anymore. | 3,462 |
| acknowledgome | 🪖 GO 🪖 | 18+ DARK ACC ▱ REAL AVA ▱ musician & entrepreneur ▱ into music, soccer, wrestling, and girls ▱ my real life manner ain't as dirty as my tweets ▱ #GO | 3,388 |
| DoubleC_MK | Nida | ▀▀▀▀◤◗⬚̷⃕͜⸙༘۪۪۪۫۫۫❀۪۪۪༘۫۫۫⸙⃔͜⬚̷◖◥▀▀▀▀ ︶︶︶︶︶︶︶︶ ••••Exo L,NCTzen,WAYzen•••• { #Chanyeol #Mark #Chenle #Kun } 80% FA 20% Random | 3,371 |
| wassaops | lyraa | pgn balik ke masa laluu | 2,917 |
| jungkooqje | ayes | ˒ ✰ #방탄소년단 — 𝐭𝐞𝐚𝐦𝐰𝐨𝐫𝐤 𝐦𝐚𝐤𝐞𝐬 𝐭𝐡𝐞 𝐝𝐫𝐞𝐚𝐦 𝐰𝐨𝐫𝐤𝐬. this user is madly in love with jungkook jeon. | 2,560 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| Rahmat_H092 | Syukur, Sabar, Taubat, Tawakal, Ikhtiar | 16 |
| mustar_fustrasi | - | 11 |
| kolenemito23 | - | 11 |
| elyatiara99 | hello👋 | 11 |
| danawallet | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email [email protected] | 10 |
| venuuzel | jangan ikuti saya,karna saya juga ikut ikutan | 10 |
| akulagicapekaja | Apaan? | 10 |
| HaloBCA | BCA senantiasa di sisi Anda 24 x 7 , Telepon 1500888 | 10 |
| conanedo3 | - | 8 |
| ArvelAwan | - | 8 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1638449567359471618 | TOTAL KERUGIAN : Agen 8 Juta Aku 3 Juta sudah termasuk gestun yang lain no wa : +62 838-7643-7076 dan ternyata niat banget punya 2 KTP 🥲 DENGAN NOMOR REKENING … | 6 |
| 1640957543014109184 | @BNICustomerCare mau komplain uang saya kmrn ambil di atm tapi ga keluar namun di potong saldonya | 3 |
| 1641360069219737600 | @BNICustomerCare mimin, cek dm | 3 |
| 1641270848706469889 | @BNICustomerCare @BNI KIPK KAPAN CAIRNYA😭🙏🏻 Udah dari tanggal 28 Maret loh proses pencairan bank, semua bank udah cair semua tinggal @BNI yang belum cairin duit KIPK😭😭😭😭 | 3 |
| 1639651671050719234 | Aku tadi nemu atm bni lagi nih di atm BNI KCP UM, berdasarkan pengalaman harus diserahkna ke bank bni kcp terdekat jadi yang merasa kehilangan bisa tanya ke BNI KCP … | 3 |
| 1640962521279651842 | @BNICustomerCare Halo kak, suami ku udh bolak balik ke cabang bni terdekat di suruh ujung2ngya di suruh kecabang dimana pembuatan awal kartu nya kak, sedangkan suami saya udh urus ini … | 2 |
| 1640973844822495232 | @BNICustomerCare kartu ATM saya ketelan mesin, dan sudah saya blokir melalui BNI Mobile.Apakah saya tetap harus lapor ke CS 1500046? Atau langsung datang saja ke kantor cabang? | 2 |
| 1640972945626656769 | bni mbankingnya error apa gimana,,, mau qris di alfamarr gabisa,mau top up ewallet jg gabisa😔😔😔 mana gada cash untung ketemu temen di alfanya @BNICustomerCare @BNI | 2 |
| 1641371666340249600 | @BNICustomerCare min kenapa error trs dari tadi yaa? https://t.co/IyyGkWTqll | 2 |
| 1640968596309569536 | @BNICustomerCare aga kecewa, mau ngurus atm keblokir jam segini sudah tidak menerima konsumen. | 2 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640967201611214849 | Kok ketentuan setor teller mu makin ribet to @BNI @BNICustomerCare | 10 |
| 1641436534518984704 | Merasa terganggu dengan permintaan ganti PIN setiap kali ambil uang di ATM @BNI. Padahal sebelum ambil sudah dipaksa ganti PIN, habis uang keluar diminta ganti PIN lagi. Ganti PIN itu … | 9 |
| 1641350028911591426 | @ganjarpranowo Hallo @BNICustomerCare bisa dibantu? | 9 |
| 1641434876300898305 | @BNICustomerCare mlm min, saya mau tf ke va BNI kok gagal terus ya ? kendala dari kemarin | 8 |
| 1641430353687744515 | @BNICustomerCare bni gangguan kahhh? Gabisa top up e wallet | 8 |
| 1640973844822495232 | @BNICustomerCare kartu ATM saya ketelan mesin, dan sudah saya blokir melalui BNI Mobile.Apakah saya tetap harus lapor ke CS 1500046? Atau langsung datang saja ke kantor cabang? | 8 |
| 1640957543014109184 | @BNICustomerCare mau komplain uang saya kmrn ambil di atm tapi ga keluar namun di potong saldonya | 8 |
| 1640957232878874627 | @BNICustomerCare saya menggunakan kartu platinum bni untuk pembayaran iklan di platform meta (facebook) dgn metode debit maater card kenapa ditolak ya ? Padahal sebelum-sebelumnya gak ada kendala. | 7 |
| 1641375862191964161 | Halo @BNICustomerCare @BNI Aplikasi M banking sedang eror kah? Padahal saya pakai wifi tapi koneksi terputus terus https://t.co/Up7NZPpkKl | 7 |
| 1640927351277252608 | Min @BNICustomerCare cek dm dong | 7 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #bni | 4 |
| #bni46 | 1 |
| #lazada11thyeargrandsale | 1 |
| #smh | 1 |
| #csbni | 1 |
| #atm | 1 |
| #bnijammu | 1 |
| #bydfi | 1 |
| #bnierror | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @bnicustomercare | 1,269 |
| @bni | 257 |
| @halobca | 31 |
| @mandiricare | 17 |
| @bankbri_id | 13 |
| @tokopediacare | 13 |
| @akulagicapekaja | 12 |
| @bank_indonesia | 10 |
| @amuerinz | 10 |
| @bankmandiri | 9 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
18
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 73 | loudly_crying_face |
| 🙏🏻 | 23 | folded_hands_light_skin_tone |
| 🙏 | 23 | folded_hands |
| 🥲 | 14 | smiling_face_with_tear |
| 😔 | 9 | pensive_face |
| 🤣 | 9 | rolling_on_the_floor_laughing |
| 😅 | 6 | grinning_face_with_sweat |
| 😩 | 5 | weary_face |
| 🙏🏼 | 5 | folded_hands_medium-light_skin_tone |
| 😂 | 5 | face_with_tears_of_joy |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 164 |
| People & Body | 61 |
| Symbols | 1 |
| Objects | 1 |
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