FanaticsSupport - Tweet Data Analysis
Tweets Analysis - Keyword: @FanaticsSupport
Published March 10, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-02-19
Earliest tweet was on
2023-02-09
Total number of tweets analysed
167
Average age of authors' accounts
9 years
Summarization
Fanatics, a company that sells merchandise, is facing backlash from customers who have ordered items and have been subject to long delays, wrong orders, and lack of communication. There have also been issues involving unavailable sizes, no context for a saying found on a shirt, and incorrect Super Bowl jerseys being sold. Customers are expressing their frustration and calling for Fanatics to take action.
Topic Modeling
- Customer service complaints/issues and solutions
- Description and availability of Sportswear designs
- Order shipment delays
- Sports teams’ merchandise including symbolism and design
- Miscommunication between customers and merchants
Emotional Analysis
The emotions expressed in these tweets range from frustration and anger to confusion and disappointment. Many of the tweets address customer service issues with companies like Nike, Topps, and Fanatics, and express dissatisfaction with their delivery services and product availability. Additionally, some of the tweets express confusion about the meaning of certain products and ask for clarification from companies. Finally, there is an overall sense of disappointment in the lack of response from customer service and the lack of Super Bowl jerseys available.
Trend Analysis
- Poor customer service and delivery times
- Lack of available merchandise for certain teams and products
- The meaning of certain fan merchandise and slogans
- Incorrect orders and refunds requested
- Outdated team merchandise not being restocked
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
5
2% of total
Number of Original tweets
81
48% of total
Number of tweets that were Quotes
5
2% of total
Number of tweets that were Replies
76
45% of total
Number of tweets that contain Hashtags
4
2% of total
Number of tweets that contain Mentions
167
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 99 |
| Twitter for Android | 39 |
| Twitter Web App | 25 |
| Twitter for iPad | 3 |
| Twitter for Mac | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| NewEraCap | New Era Cap | Headwear and apparel brand founded in 1920 in Buffalo, NY. A global brand of sport, culture, style, and self-expression for 100 years. #NewEraCap #FitForGlory | 221,702 |
| CardPurchaser | Card Purchaser | Sports card collector w/ card talk, hobby news, giveaways, release info, hobby help, restocks RT & Likes not endorsements. #EbayAffiliate Scroll my feed daily. | 64,740 |
| PhilipPelucha | Philip Pelucha | Billionaires in Boxers | Underdog Champion of the World ⭐ | #1 Ranked 🏆 Business & Sports Consultant | Future owner of Liverpool FC 🔴 | 12,069 |
| paullydoughnuts | Paullydoughnuts | Navy Vet #gettostackin creator / host and originator of @TastyBrainsPod who loves Cards, Sneakers, Beer, Doughnuts, & Workouts in no particular order #thehobby | 7,880 |
| RyFo18 | Whole Cogan | World record holder for most putts made in a round (18). | 6,286 |
| infieldflygrl | Infield Fly Girl | ֍Aggressively Online Baseball Commissioner֎ --♥Bats: Switch ♥ Throws: Right ♥ Votes: Left♥ -- 🇺🇸Cubs 🇹🇼#樂天桃猿 🇯🇵#中日ドラゴンズ 🇩🇴Águilas🎙️@SonRantoShow ☻ | 4,872 |
| Tmac2_ | Taylor | Fantasy Sports Champion 🏆 🏆 🏆 🏆 🏆 🏆 | 3,994 |
| MWalfred | Michele Walfred | #Ag Communicator w/#UDEL @CarvelUD @UDExtension @Delaware4H.3X #BlueHen.Master Gardener #garden #CoopExt #photography #art #ThomasNast #ChineseExclusion | 2,730 |
| CoreyClayton | Corey Clayton | Webby/Shorty/CLIO-winning Social Media Director. Fmr @WWE, @FoxNews Social. @NYCFC Founding STH. 15K+ @RocketLeague goalscorer. #LetsGoPens #HereWeGo #RTJR | 2,629 |
| TheLIChief | Jason Linnick | Kansas City Chiefs 🏈 Vegas Golden Knights 🏒 New York Mets ⚾️ Country Music 🤠 Girl Dad👧🏻👧🏻 #ChiefsKingdom #VegasBorn #LGM #fanaticsambassador | 2,587 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CardPurchaser | Card Purchaser | Sports card collector w/ card talk, hobby news, giveaways, release info, hobby help, restocks RT & Likes not endorsements. #EbayAffiliate Scroll my feed daily. | 14,848 |
| paullydoughnuts | Paullydoughnuts | Navy Vet #gettostackin creator / host and originator of @TastyBrainsPod who loves Cards, Sneakers, Beer, Doughnuts, & Workouts in no particular order #thehobby | 7,112 |
| PhilipPelucha | Philip Pelucha | Billionaires in Boxers | Underdog Champion of the World ⭐ | #1 Ranked 🏆 Business & Sports Consultant | Future owner of Liverpool FC 🔴 | 6,722 |
| TheLIChief | Jason Linnick | Kansas City Chiefs 🏈 Vegas Golden Knights 🏒 New York Mets ⚾️ Country Music 🤠 Girl Dad👧🏻👧🏻 #ChiefsKingdom #VegasBorn #LGM #fanaticsambassador | 5,001 |
| hankstserdude56 | The Lone Wolf (RESISTER) 💙💙 /❤🧡 Go Chiefs | Retired, CHIEFSKINGDOM,Classic Rock & Blues drummer. Freedom of choice for all. cannabis activists ,True Democrat, vote Blue! Wiccan | 4,475 |
| MaureenHolt | 🏁 Maureen Holt 🏁 | NASCAR fan. Twins. Vikings. Wild. TWolves. Gophers. BTTF fanatic. West Wingnut. Cancer survivor. SSHL. #TeamPete Like/RT❌endorsement. | 3,958 |
| CoreyClayton | Corey Clayton | Webby/Shorty/CLIO-winning Social Media Director. Fmr @WWE, @FoxNews Social. @NYCFC Founding STH. 15K+ @RocketLeague goalscorer. #LetsGoPens #HereWeGo #RTJR | 3,878 |
| THEMAGENTAMAX | maximilian mardis | T Mobile Mobile Expert. all views and thoughts are my own how bout those CHIEFS #teammagenta #hawaiisouthallstars | 3,715 |
| jc_playmakerWNY | Jason Collinsworth | PlayMaker Training: Building confident ⚽️ players that WANT the ball . KCMO Born. Michigan Raised. Buffalo Living. Bigger Chiefs fan than you are. 🇺🇸 | 3,634 |
| Tmac2_ | Taylor | Fantasy Sports Champion 🏆 🏆 🏆 🏆 🏆 🏆 | 3,534 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| FranchiseLeMay | Official Twitter of 'The Franchise' Brian Sire 3x ACW Heavyweight Champion 3x RICW Universal Champion NQW Never Quit Heavyweight Champion #BookBrianSire | 4 |
| SamazingSamSam | - | 3 |
| tbznuna | 5기더비🫧 🇰🇷 🇺🇸: will translate on occasion if/when work schedule allows. 🫧 TBZ ONLY ◡̈ 드뎌드뎌 덥즈 만났닿 🫧 | 3 |
| JMorganchase | Sonic The Hedgehog Of Coins! | 3 |
| TheAceQuatro | - | 3 |
| optimus_andy | Trauma theatre team lead, husband, father, follower of the Bob Ross ideology, all view are my own | 3 |
| deboradale | Brooklynite w/a coffee addiction. Author of #RomanticSuspense.Cat rescuer, ghost hunter, Hogwarts alumhttps://t.co/XRDSM00Jx7https://t.co/yPWO48OM3t | 3 |
| karaokeryan | Ride Wide | 2 |
| cmfox11 | LSU Football/Green Bay Packers/New York Yankees/Houston Rockets/Xbox Nerd/Beer Enthusiast/My Dog Is My Best Friend | 2 |
| janeyg14 | - | 2 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1624473597824704512 | @FanaticsSupport @1bryan Don’t do it Bryan, Dana is just gonna gaslight you and tell you to shower with a toaster | 2 |
| 1626435828095528962 | @wizardbri @Fanatics @FanaticsSupport https://t.co/2GLlFuzl9F | 1 |
| 1625528054779977730 | @CardPurchaser @Topps @FanaticsSupport @Fanatics I’ll finally get my (4) 2022 Bowman Chrome Sapphire boxes from Topps on 02/16/23. I ordered these on release day January 20th. 27 friggin days to … | 1 |
| 1624590492598935554 | @FanaticsSupport DM’ed you 7 hours ago. You there, Cory? | 0 |
| 1624582925407715328 | @FanaticsSupport @Fanatics hello? https://t.co/PdwD1xzawZ | 0 |
| 1624538420482650112 | @FanaticsSupport you have sent me the wrong item and your customer service team on the phone and online chat are a joke, Can someone actually assist? | 0 |
| 1624522851146506240 | @FanaticsSupport No thats it!! Thank you!! | 0 |
| 1624520258030641154 | 🥺 ty @FanaticsSupport https://t.co/l7t2xnhWTw | 0 |
| 1624512605082484738 | @FanaticsSupport ordered Eagles Hurts tee shirt with number on back to have for Superbowl. Ordered on Jan 30 with 3-7 day shipping. Said it was guaranteed to be here. Well … | 0 |
| 1624509046983213056 | @NHL_Shop @FanaticsSupport @Fanatics I ordered a @adidas Bergeron @NHLBruins Winter Classic Jersey on 12/25 and I still haven’t received it. Customer service is giving me the run around. Been calling … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1624473597824704512 | @FanaticsSupport @1bryan Don’t do it Bryan, Dana is just gonna gaslight you and tell you to shower with a toaster | 151 |
| 1626932700715130881 | @FanaticsSupport @StuG92 …or you can just not charge for returns, especially when most of your gear is online only | 5 |
| 1626251019389743105 | @Fanatics @FanaticsSupport - lots of @Chiefs fans are wanting to know the meaning of the “Party in the Castle” saying on the Chiefs Parade shirts. Any context? Many wish it … | 2 |
| 1625528054779977730 | @CardPurchaser @Topps @FanaticsSupport @Fanatics I’ll finally get my (4) 2022 Bowman Chrome Sapphire boxes from Topps on 02/16/23. I ordered these on release day January 20th. 27 friggin days to … | 2 |
| 1624509046983213056 | @NHL_Shop @FanaticsSupport @Fanatics I ordered a @adidas Bergeron @NHLBruins Winter Classic Jersey on 12/25 and I still haven’t received it. Customer service is giving me the run around. Been calling … | 2 |
| 1624060734400258048 | @Nike & @fanatics should be ashamed man. Absolutely zero Green Eagles Jerseys with the SuperBowl Patch SINCE Championship weekend, 2 weeks ago… @Chiefs jerseys? All availble to ship today…. @FanaticsSupport … | 2 |
| 1626264978423484418 | @FanaticsSupport @Fanatics When are you going to stop using @LaserShip ? I’ve had half a dozen orders not be delivered. The key to a delivery service is actually delivering the … | 2 |
| 1626776439591673857 | @FanaticsSupport Just follow #ChiefsKingdom Twitter and see how many people are upset that there isn’t white Kansas City Chiefs Super Bowl jerseys available yet. | 2 |
| 1625929697405042688 | @_Footy_Banter @MLS @adidas @Fanatics Also, last year's #NYCFC orange Volt kit hasn't been restocked -- all of the XL and up sizes are sold out, and have been for 10+ … | 2 |
| 1625997952379387904 | @Tnelz21 @PaniniAmerica you guys maybe want to fulfill the redemption I sent in … maybe?? @SHAQ help these guys out 😂 @FanaticsSupport | 2 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #chiefskingdom | 1 |
| #f1store | 1 |
| #f1 | 1 |
| #nycfc | 1 |
| #eagles | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @fanaticssupport | 169 |
| @fanatics | 28 |
| @adidas | 4 |
| @michaelrubin | 4 |
| @lasership | 3 |
| @chiefs | 3 |
| @jmorganchase | 2 |
| @fanaticssucks | 2 |
| @wizardbri | 2 |
| @_footy_banter | 2 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
6
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 2 | face_with_tears_of_joy |
| 🤷🏽♂️ | 1 | man_shrugging_medium_skin_tone |
| 🤨 | 1 | face_with_raised_eyebrow |
| 😔 | 1 | pensive_face |
| 🤷🏻♀️ | 1 | woman_shrugging_light_skin_tone |
| 🤬 | 1 | face_with_symbols_on_mouth |
| 😊 | 1 | smiling_face_with_smiling_eyes |
| 😡 | 1 | enraged_face |
| 🥺 | 1 | pleading_face |
| 👍 | 1 | thumbs_up |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 8 |
| People & Body | 3 |
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