LBCexpress - Tweet Data Analysis
Tweets Analysis - Keyword: @LBCexpress
Published March 8, 2023
Overview
Tweets covering
10 days
Latest tweet was on
2023-02-22
Earliest tweet was on
2023-02-12
Total number of tweets analysed
93
Average age of authors' accounts
6 years
Summarization
People have been making complaints about the poor customer service of LBC express, such as having unhelpful employees who do not know how to scan their QR code or use the PRC ID. There are also complaints about long waits and lack of members to help or answer questions on contact numbers. An issue was also raised about lack of options with small packages due to unavailability, leaving customers to pay more than necessary. Finally, people have been messaging LBC expressing their concerns, frustrations and confusion.
Topic Modeling
- Customer experience with LBC Express services
- Dispute over missed deliveries
- Lack of LBC Express employees’ knowledge
- Shipping and delivery processes
- Questions and issue regarding LBC Express services
Emotional Analysis
The emotions expressed in these tweets are largely negative, with users expressing frustration, anger, and disappointment. The tweets express dissatisfaction with the customer service of LBC Express, as well as the employees' lack of knowledge and understanding of the services they offer. Additionally, users express confusion and distress over the long wait times and the lack of options when it comes to shipping packages.
Trend Analysis
- Poor customer service
- Incomprehensible employees
- Inability to deliver packages
- Lack of helpfulness
- Long wait times
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
1
1% of total
Number of Original tweets
68
73% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
24
25% of total
Number of tweets that contain Hashtags
2
2% of total
Number of tweets that contain Mentions
93
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 43 |
| Twitter for iPhone | 37 |
| Twitter Web App | 13 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| incrediVINCE001 | Mr. Vince | Adventurer | Son of God | 3,909 |
| zeeejayee | zzz | 🧑⚖ Ignorantia legis neminem excusat. I am a CPA Lawyer but I am here mostly to fangirl. 😝 I report and block trolls. No to DDS and apologists | 3,310 |
| withlindsey | Lindsey🥀 | ✝ | 2,728 |
| allaboutEina | ❀ 𝙴𝚒𝚗𝚊 ♤ BBH | ❀ 𝙴𝚡𝚘-𝙻 ❀ 𝙿𝚒𝚗𝚔 𝙱𝚕𝚘𝚘𝚍 ❀ 𝙲𝚊𝚛𝚊𝚝 ❀ 𝙴𝚗𝚐𝚎𝚗𝚎 ❀ 𝙰𝙲𝙴𝚜 ❀ 𝙼𝚞𝚜𝚒𝚌 𝙻𝚘𝚟𝚎𝚛 ❀ 𝚆𝚊𝚗𝚍𝚎𝚛𝚎𝚛 ❀ 𝙱𝚒𝚋𝚕𝚒𝚘𝚙𝚑𝚒𝚕𝚎 ❀ 𝙳𝚛𝚎𝚊𝚖𝚎𝚛 ❀ | 2,437 |
| hoppinesscart | yna | exam week | — for nct leo boys : lee mark & na jaemin | 2,091 |
| wifeezhang | Tine ~ 🦋 R𖦹VER | @weareoneEXO • @GOT7 • @SHINee • @NCTsmtown • @pledis_17 • @WayV_official • @treasuremembers • @WE_THE_BOYZ | 1,554 |
| blue_insides | blue | Omnia Causa Fiunt || Jones' Bayu | 1,469 |
| 02jzone | gel is missing enha ⋆｡˚ | 🛒 12/03/22 | 02/0305/23 | bns acc for enjeans ˚ ༘♡ ⋆｡˚ ❀ proofs: #from02jzone ♡ ext: @wonkizone | 1,362 |
| ddeonu__noona | seb🦌 | 🇵🇭🇨🇳 : my life w/o @ENHYPEN_members is a misery | 120322 saw enha, 020323 , 020523 interacted with enha | 032115 1D | 1,186 |
| AkoSiJepay | OG Japips | Adamson/‘99/Goodies/Catsssssssss /Tired|Esports Athlete @orangutan_gg 🇵🇭 // @marybethbraga_’s ❤️ | 850 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| robeee01 | Ro bee | - | 1,731 |
| wifeezhang | Tine ~ 🦋 R𖦹VER | @weareoneEXO • @GOT7 • @SHINee • @NCTsmtown • @pledis_17 • @WayV_official • @treasuremembers • @WE_THE_BOYZ | 1,688 |
| ddeonu__noona | seb🦌 | 🇵🇭🇨🇳 : my life w/o @ENHYPEN_members is a misery | 120322 saw enha, 020323 , 020523 interacted with enha | 032115 1D | 953 |
| soonwonist | 🌹j's⑰ tired of life & wanna resign lf: wfh chz 💎 | #원우: ❝ slowly, at my own pace. ❞ | ˚* ❀ fan acc ❀ *˚ | she/her | OT13 or NOTHING bitches | check link for masterlist | '99주 | … | 903 |
| mydearestlouie | louiss | i am outgoing. outspoken. loving. i love the outdoors. i love the beach. i love the mountains. i love the sea. i love me. | 837 |
| blue_insides | blue | Omnia Causa Fiunt || Jones' Bayu | 767 |
| allaboutEina | ❀ 𝙴𝚒𝚗𝚊 ♤ BBH | ❀ 𝙴𝚡𝚘-𝙻 ❀ 𝙿𝚒𝚗𝚔 𝙱𝚕𝚘𝚘𝚍 ❀ 𝙲𝚊𝚛𝚊𝚝 ❀ 𝙴𝚗𝚐𝚎𝚗𝚎 ❀ 𝙰𝙲𝙴𝚜 ❀ 𝙼𝚞𝚜𝚒𝚌 𝙻𝚘𝚟𝚎𝚛 ❀ 𝚆𝚊𝚗𝚍𝚎𝚛𝚎𝚛 ❀ 𝙱𝚒𝚋𝚕𝚒𝚘𝚙𝚑𝚒𝚕𝚎 ❀ 𝙳𝚛𝚎𝚊𝚖𝚎𝚛 ❀ | 753 |
| patttbingsoo | ♡ 𝗽𝗮𝘁 | multifandom | rps | not a gf stan 🤡 | 690 |
| Chinichiii_1 | Chí🐻 | FAN ACCOUNT|WE'LL ALL BE FINE :)♡ @BTS_twt @pledis_17• just anything green and ghibli • | 671 |
| ruruwooya | ʏᴀʀᴀ🦋 | they can't scare me, if I scare them first | ♋♊☯ — at peace with #HARUTO #BIGBANG #2NE1 #WINNER #TREASURE 💎👑♕✨ — brightest ⭐️ | 640 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| 02jzone | 🛒 12/03/22 | 02/0305/23 | bns acc for enjeans ˚ ༘♡ ⋆｡˚ ❀ proofs: #from02jzone ♡ ext: @wonkizone | 5 |
| wifeezhang | @weareoneEXO • @GOT7 • @SHINee • @NCTsmtown • @pledis_17 • @WayV_official • @treasuremembers • @WE_THE_BOYZ | 3 |
| mydearestlouie | i am outgoing. outspoken. loving. i love the outdoors. i love the beach. i love the mountains. i love the sea. i love me. | 3 |
| hoppinesscart | — for nct leo boys : lee mark & na jaemin | 3 |
| JiujiuWife | 21👻EXO🤍Anime💙BL❤️Danmei💜 📍Feedback: #JiuJiuSales 💗 | 3 |
| quinto_jo | I'm very busy and important.. | 3 |
| BurgeredBob | Everyday person. | 2 |
| robeee01 | - | 2 |
| itseliz_ | make it happen ✨• eliz | 2ne1 | FOA | Noellies • | 2 |
| 0nly_gurL | Madam Perfectly. Singer. Dancer. Artist. Volleyball Fan. “Ang tunay na maganda, may resibo ng money remittances” | 2 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1627962604621819905 | @tiredkiddo22 Recently claimed money at LBC di kilala ng employee ang IBP ID kaloka naman @LBCexpress train your employees well. I have to tell them what it is and they … | 2 |
| 1628336342034952193 | @LBCexpress pakiayos naman po yung parcel ko 1 week na nasa inyo | 0 |
| 1625437883992784897 | @LBCexpress hi. do you have a contact number of LBC Tacloban hub? | 0 |
| 1625288536642707456 | @LBCexpress Hi. Can I ask fir the contact number of LBC TACLOBAN, the delivery hub. Thank you | 0 |
| 1625291099517628416 | ano na @LBCexpress way klaro cx service 😭 | 0 |
| 1625323563854233600 | hello @LBCexpress | 0 |
| 1625330012231720964 | @LBCexpress useless kausap sa concern, dika pa tapos magsabi nagleave message na putangina | 0 |
| 1625332237595201536 | buti pa customer's service ng ibang courier, maayos kausap. tong sa @LBCexpress naman desisyon. hindi nakakatulong HAHAHAHAHA | 0 |
| 1625338802222030849 | HANEP KAYO @LBCexpress "We tried to deliver your shipment" but no one even reached out to me if may tao sa bahay or wala (which is very unlikely to happen, … | 0 |
| 1625392995439869952 | tag ko na nga kasi nagagalit talaga ako @LBCexpress badtrip riders niyo ha rude na nga, nagmamadali pa. ilang minuto ba pwede sila maghintay for receiver ng parcel? segundo lang … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1627962604621819905 | @tiredkiddo22 Recently claimed money at LBC di kilala ng employee ang IBP ID kaloka naman @LBCexpress train your employees well. I have to tell them what it is and they … | 15 |
| 1625291099517628416 | ano na @LBCexpress way klaro cx service 😭 | 4 |
| 1626348049089040386 | Nabenta ko na ng palugi, mas nalugi pa dahil sa inyo @LBCexpress | 1 |
| 1625332237595201536 | buti pa customer's service ng ibang courier, maayos kausap. tong sa @LBCexpress naman desisyon. hindi nakakatulong HAHAHAHAHA | 1 |
| 1628336342034952193 | @LBCexpress pakiayos naman po yung parcel ko 1 week na nasa inyo | 0 |
| 1625437883992784897 | @LBCexpress hi. do you have a contact number of LBC Tacloban hub? | 0 |
| 1625288536642707456 | @LBCexpress Hi. Can I ask fir the contact number of LBC TACLOBAN, the delivery hub. Thank you | 0 |
| 1625323563854233600 | hello @LBCexpress | 0 |
| 1625330012231720964 | @LBCexpress useless kausap sa concern, dika pa tapos magsabi nagleave message na putangina | 0 |
| 1625338802222030849 | HANEP KAYO @LBCexpress "We tried to deliver your shipment" but no one even reached out to me if may tao sa bahay or wala (which is very unlikely to happen, … | 0 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #lbcexpress | 2 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @lbcexpress | 95 |
| @jntexpressph | 2 |
| @colinpacis | 2 |
| @tiredkiddo22 | 1 |
| @dv4jxx | 1 |
| @ikeaphp | 1 |
| @kyom61 | 1 |
| @simp4nachae | 1 |
| @cashmyeony | 1 |
| @02jzone | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
18
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 🐢 | 4 | turtle |
| 🥲 | 3 | smiling_face_with_tear |
| 😭 | 2 | loudly_crying_face |
| 😔 | 2 | pensive_face |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🤬 | 1 | face_with_symbols_on_mouth |
| 🥺 | 1 | pleading_face |
| 😤 | 1 | face_with_steam_from_nose |
| 😩 | 1 | weary_face |
| 🙂 | 1 | slightly_smiling_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 13 |
| Animals & Nature | 4 |
Need Custom Twitter Data Analysis?
Get detailed insights on any keyword, hashtag, or account with twtData.
Get Started