@PLDT_Cares | Tweet Data Analysis

Overview

Tweets covering

9 days

Latest tweet was on

2023-03-24

Earliest tweet was on

2023-03-15

Total number of tweets analysed

2,482

Average age of authors' accounts

8 years

Types of Tweets

Number of Retweets

34

1% of total

Number of Original tweets

995

40% of total

Number of tweets that were Quotes

22

0% of total

Number of tweets that were Replies

1,435

57% of total

Number of tweets that contain Hashtags

58

2% of total

Number of tweets that contain Mentions

2,482

100% of total

Devices Used to Tweet

Top 5 Devices

Source	Count
Twitter for Android	847
Twitter for iPhone	767
Salesforce - Social Studio	564
Twitter Web App	272
Twitter for iPad	30

Device Distribution

Top 10 Accounts by Followers

Username	Name	Bio	Followers count
PLDT_Cares	PLDT Cares	Welcome to the official customer support account of @PLDTHome. You may also chat with us on https://t.co/LjEepVEhFW.	228,765
PLDTHome	PLDT HOME	#DoItBetter and discover the smart home lifestyle with PLDT Home, the Philippines’ fastest home broadband. Corporate 👉 @pldt Customer Care 👉 @PLDT_Cares	175,433
dawende	Edwin Lacierda	A mans’s reach should exceed his grasp. An ex-govt. fellow	138,671
wonderdoggo	-	-	41,955
ramboreports	Rambo Talabong	Storyteller \| [email protected]	23,530
enzo_almario	enzo	CAS’ 💘 \| ☉ sagittarius ☽ aries ↑ aquarius	13,496
jopodmd	Jopo	@jiims \| 39 \| DMD in the works \| Twitch Affiliate \| 39daph's super fan	10,862
KapitanTambay	Kapitan Tambay	Animator. Illustrator. Tambay.	10,174
leoferrero27	💎 Leo ™	Clarity over Motivation ✨ 📸 IG : lcferrer27	9,700
Kevin_Pableo	Kevin, The Concert Dawg	Sharing stories from the concerts & LIVE events scene. As well as in wrestling. Follow: @manilaconcerts #EmbraceTheVision	9,368

Top 10 Accounts by Friends

Username	Name	Bio	Followers count
PLDT_Cares	PLDT Cares	Welcome to the official customer support account of @PLDTHome. You may also chat with us on https://t.co/LjEepVEhFW.	86,999
Kevin_Pableo	Kevin, The Concert Dawg	Sharing stories from the concerts & LIVE events scene. As well as in wrestling. Follow: @manilaconcerts #EmbraceTheVision	7,827
bobreyes	Robert 'Bob' Reyes 🇵🇭💉	Techno. Musikero. AvGeek. Privacy over Profit. https://t.co/2bte0Um9BX	4,997
scribblerjack	Robert JA Basilio Jr	Lucky low-rent layabout. #CommutersNaman We can't save the earth by pedaling. But we can get around without contributing to the destruction. — @rivbike on IG.	4,956
EstelleSelfie	🌺SUSANshine🌼	🌸#ARMYforLENI🌷 👍#IStandWithTrillanes 🇵🇭 💐#LeilabanTayo 🇵🇭 🌷#LeniKikoAllTheWay 🇵🇭	4,827
frustratedDoe	Cathay Pacific Boarding Music is enchanting ❤️	Tumbling along life, or IDK. Might be randomly playing pianos at the aiports, like Cathay Pacific Boarding Music (https://t.co/yS1wGLNM3y)	4,498
aniger_8	1ΞX0L MOM	A wife & mother to 2 precious kids. Mom of an EXO-L, now an EXO-L too. PH Ueana at Mommy NCTZen (dhl din s anak ko) #EXOCOMEBACK #TeamChogiwa	3,268
jpsevi	Patrick Sevilla	#LabanLeni2022 #LetLeniLead #ReadyForLeni	3,141
springtamige	hoechata🌻	you can cut all the flowers but you can’t keep spring from coming	3,092
cryztelly	☾	أحبك يا الله ♡	2,883

Most Active Users

Username	Bio	Number of tweets
PLDT_Cares	Welcome to the official customer support account of @PLDTHome. You may also chat with us on https://t.co/LjEepVEhFW.	471
PLDTHome	#DoItBetter and discover the smart home lifestyle with PLDT Home, the Philippines’ fastest home broadband. Corporate 👉 @pldt Customer Care 👉 @PLDT_Cares	93
loisavie	I always have problems with my internet connection	41
bmq14	Losing my self in the moment	33
jemxcvi	-	23
BeeUna	I am Me. You be you.	16
papatapsi	IT/ERP Consultant 35. 4XL. 😉	16
lelizaftigmae	Fidem. 🙏🏻 Sapientiae.🧠 Amare. 💕	15
fanboydollarch	PPOP Multi Stan - FanCams @ Youtube	14
1116adb	-	14

Tweets Per Day

Top 10 Tweets by Retweets

ID	Text	Retweet count
1638715418037858305	Because of this, I'm gonna miss a crucial deadline. I might actually lose my job over this. Can I take legal actions if that's the case? This has been happening …	6
1638862351280783360	Those people at @PLDTHome @PLDT_Cares don't realize the damage they did to my career today. For them, it's just a normal Thursday.	4
1637106764008267776	PLDT is such a scam. pag nag rreach out ka sakanila laging auto generated response nila and if you dm them they wont even bother to check. in reality, they …	2
1636898323348230145	MATCH DAY AND I DONT HAVE INTERNET?! @PLDT_Cares @pldt	2
1639066809340162048	HEY @PLDTHome @PLDT_Cares IT SEEMS THAT YOU REALLY DON'T CARE AT ALL!!! THE PAYMENT MADE LAST FEBRUARY 8 IS STILL NOT REFLECTING IN OUR ACCOUNT?!? YOU KEEP ON DELAYING THIS …	1
1637035740508061697	@PLDTHome @PLDT_Cares Good evening! Would like to know the status of our internet connection here in bayan luma Imus cavite. Update, please. When can we expect the internet connection to …	1
1638130028461559808	@PLDT_Cares more than 24 hours internet outage, Manila area since 03/20/2023 morning. What tf is going on?	1
1636367341431951361	Bakit di po maaccess ang thaiticketmajor website? @PLDT_Cares @SMARTCares Naaaccess po without any issues using globe and converge.	1
1637112691700682756	kaya pala pati yung service nila ay naka shut down lol anuna @PLDT_Cares kanina pa kami walang internet 🙃 https://t.co/O5jt93wPj9	1
1636352224505765888	@Serg_Ash Thank you for bringing this to our attention, @Serg_Ash. Kindly send us a DM at https://t.co/aKAqHOH7dC @PLDT_Cares so we can further check and help you resolve your concern. We …	1

Top 10 Tweets by Likes

ID	Text	Like count
1638775439136280576	Closed a repair ticket without solving the issue. Is this your normal procedure now? @PLDT_Cares @PLDTHome https://t.co/QTIDsUrkLD	22
1638751342562009089	@PLDT_Cares @iamMVP @ASPanlilio FAKE NEWS. We’re sad to report that the technical issue is NOT YET resolved! We still don’t have internet for almost a week now! https://t.co/0BHGbEqio7	20
1638715418037858305	Because of this, I'm gonna miss a crucial deadline. I might actually lose my job over this. Can I take legal actions if that's the case? This has been happening …	17
1638862351280783360	Those people at @PLDTHome @PLDT_Cares don't realize the damage they did to my career today. For them, it's just a normal Thursday.	13
1638174177374146561	Me to @PLDT_Cares kase pagod na aq hahaha https://t.co/P7k2ZIG0uX	13
1637441101585088513	Wala na naman pong internet? Nakauwi na ko ng probinsiya at lahat wala pa rin? And get this, every WEEKEND pa. Saturday and sunday. Super convenient ng service. 100 out …	11
1638189446473596929	Ang hirap mo namang kausap @PLDT_Cares 🫠	11
1637843735982784514	Two line problems that last at least a day. Merely days apart. You’d think a repair would stop this from happening. What is happening to PLDT? @pldt @PLDTHome @PLDT_Cares https://t.co/Xd6T87aM5s	11
1637106764008267776	PLDT is such a scam. pag nag rreach out ka sakanila laging auto generated response nila and if you dm them they wont even bother to check. in reality, they …	8
1636898323348230145	MATCH DAY AND I DONT HAVE INTERNET?! @PLDT_Cares @pldt	6

Top Languages Used

Top 10 Hashtags

Hashtag	Count
#pldt	19
#customerservice	6
#fail	5
#laspinas	3
#pldtkawawasainyo	3
#badservice	3
#poorserviceofpldt	2
#pldtpalpak	2
#pldtfiber	2
#pamplonados	2

Top 10 Mentions

Mention	Count
@pldt_cares	2,586
@pldthome	403
@pldt	250
@iammvp	193
@aspanlilio	71
@reggiesanbaba	45
@loisavie	23
@poorpilot	21
@pldtcares	16
@pldtent_cares	14

Wordcloud of Tweets

Emoji Analysis

Average emojis per tweet:

20

Emojis Used

Emoji	Count	Emoji Text
🤮	154	face_vomiting
😡	98	enraged_face
😭	44	loudly_crying_face
😤	19	face_with_steam_from_nose
🙃	16	upside-down_face
🥲	14	smiling_face_with_tear
🤬	10	face_with_symbols_on_mouth
😠	10	angry_face
🖕🏻	9	middle_finger_light_skin_tone
🙂	8	slightly_smiling_face

Emoji Groups

Emoji Group	Count
Smileys & Emotion	465
People & Body	48
Objects	1
Animals & Nature	1

PLDT_Cares - Tweet Data Analysis