SenanByrne - Tweet Data Analysis

Tweets Analysis - Keyword: @SenanByrne

Published April 4, 2023

Overview

Tweets covering

0 days

Latest tweet was on

2023-03-21

Earliest tweet was on

2023-03-21

Total number of tweets analysed

3

Average age of authors' accounts

12 years

Summarization

Niamh from customer service is responding to a user named SenanByrne. She is advising SenanByrne to contact the merchant directly if they haven't declined the transaction and their visa debit card is fully active. Niamh provides a phone number for further assistance and suggests restarting the phone and re-adding card details to resolve issues.

Topic Modeling

  • Customer service support
  • Transaction issues
  • Debit card activation
  • Troubleshooting steps
  • Assistance with account management

Emotional Analysis

The tweets express a helpful and professional tone from the user Niamh, who is presumably a customer service representative. Niamh provides solutions and advice for the person tweeting, SenanByrne, who is experiencing issues with their visa debit card. SenanByrne appears frustrated and potentially angry at their situation, but there are no explicitly negative or hostile emotions expressed in the tweets.

Trend Analysis

  • Customer service interaction and assistance
  • Visa debit card issues
  • Technical troubleshooting
  • Request for direct contact with merchant
  • Availability and hours of customer service team

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

0

0% of total

Number of Original tweets

0

0% of total

Number of tweets that were Quotes

0

0% of total

Number of tweets that were Replies

3

100% of total

Number of tweets that contain Hashtags

0

0% of total

Number of tweets that contain Mentions

3

100% of total

Devices Used to Tweet

Top 5 Devices

Source Count
Sprout Social 3

Device Distribution

Devices used to tweet

Top 10 Accounts by Followers

Username Name Bio Followers count
talktoBOI Bank of Ireland 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. 53,329

Top 10 Accounts by Friends

Username Name Bio Followers count
talktoBOI Bank of Ireland 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. 599

Most Active Users

Username Bio Number of tweets
talktoBOI 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. 3

Tweets Per Day

Tweets per day chart

Top 10 Tweets by Retweets

ID Text Retweet count
1638213338155851777 @SenanByrne Thanks for your tweet. If my colleague from customer service has advised we have not declined the transaction and your visa debit card is fully active, we would advise … 0
1638212434845392902 @SenanByrne Thanks for getting back in touch. Sorry to hear this. In this case, please call us on 0818 365 365, team is available weekdays 9am to 5pm and Saturday … 0
1638211858296459267 @SenanByrne Hi there, thanks for getting in touch with us here. Could I ask you to remove your card details from your revolut account , restart your phone and then … 0

Top 10 Tweets by Likes

ID Text Like count
1638213338155851777 @SenanByrne Thanks for your tweet. If my colleague from customer service has advised we have not declined the transaction and your visa debit card is fully active, we would advise … 0
1638212434845392902 @SenanByrne Thanks for getting back in touch. Sorry to hear this. In this case, please call us on 0818 365 365, team is available weekdays 9am to 5pm and Saturday … 0
1638211858296459267 @SenanByrne Hi there, thanks for getting in touch with us here. Could I ask you to remove your card details from your revolut account , restart your phone and then … 0

Top Languages Used

Languages used in tweets

Top 10 Hashtags

Top 10 Mentions

Mention Count
@senanbyrne 3
Top mentions

Wordcloud of Tweets

Wordcloud of tweets

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