SriLankaTelecom - Tweet Data Analysis
Tweets Analysis - Keyword: @SriLankaTelecom
Published March 9, 2023
Overview
Tweets covering
10 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-11
Total number of tweets analysed
16
Average age of authors' accounts
9 years
Summarization
Sri Lanka Telecom (@SriLankaTelecom) has had a number of recent achievements, such as obtaining #TierIII certification and having detailed usage reports. However, they have been experiencing problems with internet connectivity, and their router appears to be malfunctioning. Additionally, their purchase of a Ranger Rover for 71 million and their lack of response to customer issues have been criticized.
Topic Modeling
- Internet service and connections
- Usage reports
- SLT certification
- SLT customer service
- SLT router issues
Emotional Analysis
The emotions expressed in these tweets range from satisfaction to frustration. Many of the tweets are praising @SriLankaTelecom for their achievements, such as achieving #TierIII Certification of Constructed Facility for SLT National Data Center, Ground Floor - Phases 1 and 2 in Homagama, Sri Lanka. Other tweets express anger and frustration at the company's lack of responsiveness to customer complaints, such as not attending to persistent internet issues or not providing reliable customer service. Additionally, some tweets express confusion and disappointment in the company's decisions, such as purchasing a Ranger Rover for 71 million in the midst of a crisis.
Trend Analysis
- Complaints about customer service, internet availability and reliability
- SLT National Data Center Certification
- SLT government owned entity spending
- SLT fiber over Dialog service for reliability
- Occasional messages of congratulations
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
0
0% of total
Number of Original tweets
8
50% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
8
50% of total
Number of tweets that contain Hashtags
3
18% of total
Number of tweets that contain Mentions
16
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter Web App | 9 |
| Twitter for iPhone | 4 |
| Twitter for Android | 2 |
| Oktopost | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| UptimeInstitute | Uptime Institute | The Global Digital Infrastructure Authority | 10,547 |
| CrazyNalin | Nalin K. 🇱🇰 | ig : crazynalin. | #iDonateLK | #BloodBPlka | 9,441 |
| chiranaimanjith | Chira 🇱🇰 | ටුයිට් දාන් නැ 😒 | 3,394 |
| lnwsrilanka | [email protected] | News beyond borders | 2,893 |
| ajfarshad | Farshad Jaleel | - | 63 |
| Ibexhunt | SEN | First wave electronic musician from Sri Lanka. ///Bandcamp https://t.co/v3KbagcQyM ///Art work linked. /// | 40 |
| mihiHarshana | MihiHarsh | - | 36 |
| ArngeloPereira | arngelo pereira | if your not wasted the day is | 28 |
| shaamil_ash | shaamil a | - | 17 |
| Nikini_Mrs | Nikini Jayawardhana | - | 0 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| chiranaimanjith | Chira 🇱🇰 | ටුයිට් දාන් නැ 😒 | 1,863 |
| UptimeInstitute | Uptime Institute | The Global Digital Infrastructure Authority | 835 |
| CrazyNalin | Nalin K. 🇱🇰 | ig : crazynalin. | #iDonateLK | #BloodBPlka | 745 |
| ajfarshad | Farshad Jaleel | - | 488 |
| lnwsrilanka | [email protected] | News beyond borders | 388 |
| Ibexhunt | SEN | First wave electronic musician from Sri Lanka. ///Bandcamp https://t.co/v3KbagcQyM ///Art work linked. /// | 159 |
| ArngeloPereira | arngelo pereira | if your not wasted the day is | 117 |
| mihiHarshana | MihiHarsh | - | 38 |
| shaamil_ash | shaamil a | - | 17 |
| Nikini_Mrs | Nikini Jayawardhana | - | 1 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| mihiHarshana | - | 6 |
| Ibexhunt | First wave electronic musician from Sri Lanka. ///Bandcamp https://t.co/v3KbagcQyM ///Art work linked. /// | 2 |
| ArngeloPereira | if your not wasted the day is | 1 |
| CrazyNalin | ig : crazynalin. | #iDonateLK | #BloodBPlka | 1 |
| Nikini_Mrs | - | 1 |
| UptimeInstitute | The Global Digital Infrastructure Authority | 1 |
| ajfarshad | - | 1 |
| chiranaimanjith | ටුයිට් දාන් නැ 😒 | 1 |
| lnwsrilanka | News beyond borders | 1 |
| shaamil_ash | - | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1627594439135731712 | Congratulations to @SriLankaTelecom on achieving #TierIII Certification of Constructed Facility for SLT National Data Center, Ground Floor - Phases 1 and 2 in Homagama, Sri Lanka! https://t.co/LSZ7U38RpV | 1 |
| 1628085971119112193 | Why did @slt_mobitel @SriLankaTelecom a govt owned entity buy a #rangerrover for 71 million in this crisis? What is the basis? Also the next chairman #reazmihular the former chairman Asia … | 0 |
| 1627995791259504640 | @SriLankaTelecom @mihiHarshana Direct massage me. | 0 |
| 1627973821763358720 | @SriLankaTelecom @chiranaimanjith replying after fixing the issue should be really great idea. ah may be you guys also does not had the connectivity. | 0 |
| 1627566542660702211 | @SriLankaTelecom The router you have given is malfunctioning. I’ve complained about it multiple times but you have not attended to it. I pay my bill every month but can’t use … | 0 |
| 1627364194633883650 | @chiranaimanjith @SriLankaTelecom දවසක් ටෙලිකොම් එකෙ ඉන්ජිනෙරු මහත්තයෙක් කිව්ව ෆයිබර් තමයි reliable කියල. මෙ මාසෙට දෙවෙනි සැරෙටත් ඉන්ටර්නෙත් වැඩ කරන්නෙ නැ. එකට සාපෙක්ශව සහ අත්දැකිමෙ හැටියට ඩයලොග් මීට වඩා 10000% reliable … | 0 |
| 1627363588028395523 | @chiranaimanjith @SriLankaTelecom ඩයලොග් වල නම් ඔක තියෙනවා. මමත් මොබිටෙල් නමුත් අපෙ පැත්තෙ සිග්නල් නැ, කණු දෙකක් තියෙනවා උනාට සිග්නල් දෙන්න එයාල මොකක්ද ප්රොජෙක් එකක් කරන්න ඔනි කිව්වා. මුලින්ම කිව්ව මට … | 0 |
| 1627363110926385152 | @SriLankaTelecom No internet. Cannot call 1212 | 0 |
| 1627362965967044609 | @ajfarshad @SriLankaTelecom I dont have internet connection. There is no indications in the router.couple of days back the router was indicating RED on LOS and all three services were down, … | 0 |
| 1627362180684292096 | @mihiHarshana @SriLankaTelecom Slt fiber not working right | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1624413365564239873 | so @SriLankaTelecom now showing detailed usage reports https://t.co/rZGokxOfYq | 2 |
| 1627594439135731712 | Congratulations to @SriLankaTelecom on achieving #TierIII Certification of Constructed Facility for SLT National Data Center, Ground Floor - Phases 1 and 2 in Homagama, Sri Lanka! https://t.co/LSZ7U38RpV | 1 |
| 1627355499371929602 | Efficiency of @SriLankaTelecom . @RW_UNP please sell this white elephant to someone else https://t.co/YkwJgDyYpz | 1 |
| 1627346725689077762 | @SriLankaTelecom Is the an Internet problem country wide? I have lost Internet and the conta t center seems busy and have stopped accepting calls. | 1 |
| 1627338818679640064 | @SriLankaTelecom what the hell!. No internet. Fix this. | 1 |
| 1628085971119112193 | Why did @slt_mobitel @SriLankaTelecom a govt owned entity buy a #rangerrover for 71 million in this crisis? What is the basis? Also the next chairman #reazmihular the former chairman Asia … | 0 |
| 1627995791259504640 | @SriLankaTelecom @mihiHarshana Direct massage me. | 0 |
| 1627973821763358720 | @SriLankaTelecom @chiranaimanjith replying after fixing the issue should be really great idea. ah may be you guys also does not had the connectivity. | 0 |
| 1627566542660702211 | @SriLankaTelecom The router you have given is malfunctioning. I’ve complained about it multiple times but you have not attended to it. I pay my bill every month but can’t use … | 0 |
| 1627364194633883650 | @chiranaimanjith @SriLankaTelecom දවසක් ටෙලිකොම් එකෙ ඉන්ජිනෙරු මහත්තයෙක් කිව්ව ෆයිබර් තමයි reliable කියල. මෙ මාසෙට දෙවෙනි සැරෙටත් ඉන්ටර්නෙත් වැඩ කරන්නෙ නැ. එකට සාපෙක්ශව සහ අත්දැකිමෙ හැටියට ඩයලොග් මීට වඩා 10000% reliable … | 0 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #rangerrover | 1 |
| #reazmihular | 1 |
| #kpmg | 1 |
| #tieriii | 1 |
| #slt | 1 |
| #fiber | 1 |
| #srilanktelecom | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @srilankatelecom | 16 |
| @chiranaimanjith | 3 |
| @mihiharshana | 2 |
| @slt_mobitel | 1 |
| @harshadesilvamp | 1 |
| @eranwick | 1 |
| @anuradisanayake | 1 |
| @theleaderlk | 1 |
| @ajfarshad | 1 |
| @rw_unp | 1 |
Wordcloud of Tweets
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