Bank of Ireland

Bank of Ireland

@talktoBOI

👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland.

Republic of Ireland https://personalbanking.bankofireland.com/ways-to-bank/social-media/ Joined 2011-12-01 Date of Analysis: Dec 16, 2025

57,470

Followers

582

Following

207,157

Tweets

0.3

Avg Engagement

150

Listed

No

Verified

Account Overview

What This Report Covers

This comprehensive analysis examines @talktoBOI's Twitter/X presence across multiple dimensions. We analyze tweet content, engagement patterns, audience demographics, posting habits, and network connections to provide actionable insights about this account's social media strategy and influence.

Account Classification

  • Account Size: Mid-Tier (10K+)
  • Account Age:2011-12-01
  • Verification:No
  • Location:Republic of Ireland

Data Summary

  • Tweets Analyzed:3,247
  • Avg Likes per Tweet:0.3
  • Avg Retweets per Tweet:0.0
  • Followers Analyzed:9,998

Engagement Analysis

Based on 3,247 tweets

On average, tweets receive moderate engagement with around 30 likes and 8 retweets. The account's engagement appears to be consistent but not highly interactive.

0.3

Avg Likes/Tweet

0.0

Avg Retweets/Tweet

1,016

Total Likes

103

Total Retweets

Engagement Quality Analysis

Median-based metrics that resist fake virality and outliers.

0

Median Likes

0

Median Retweets

0

75th Percentile

125

Top Tweet

0.01

Engagement per 1K Followers

Normalized influence metric

Viral Spikes

Engagement Pattern

Few posts get most engagement

Posting Behavior

Content style and format preferences

Conversationalist

Highly engaged in discussions

3.7%

Original

96.2%

Replies

0.1%

Retweets

0.0%

Quotes

0.0%

Threads

0.6%

With Media

8.0%

With Links

0.0%

With #Tags

96.5%

With @Mentions

3.1%

With Emojis

196

Avg Length

Audience Reaction Profile

Conversational

Engages heavily in discussions

25.82

Reply/Original Ratio

0.0

Quote/RT Ratio

Posting Rhythm

Highly Bursty

Posts in concentrated bursts

78.2%

Weekday Posts

21.8%

Weekend Posts

Most Mentioned

@bankofireland (162) @boi (37) @bankofirelanduk (34) @ajcorrigan2790 (28) @tczippy (14) @tina30768824 (13) @eleanorocronin (13) @coffeeandswim (13) @rosspmccarthy (12) @mipiacegucci (12)

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Content Strategy Analysis

Based on 3,247 tweets

Content Type Distribution

Content Breakdown

Original Tweets 121 (4%)
Replies 3,124 (96%)
Retweets 2 (0%)
Quote Tweets 0 (0%)

What This Reveals About Their Strategy

This account prioritizes community engagement over content broadcasting. With replies making up the majority of their activity, they invest significant time in conversations, building relationships with followers and participating in discussions. This approach typically leads to higher loyalty and more authentic connections.

The 2 retweets (0% of activity) show they also amplify content from others, which helps build relationships with other accounts and provides value to followers by surfacing relevant content.

Posting Patterns & Optimal Timing

Based on 3,247 tweets

Engagement by Hour (UTC)

Posting Frequency Over Time

Timing Insights

Understanding when an account posts and when their audience is most responsive provides valuable competitive intelligence. The charts above show when this account's content receives the most engagement, which often correlates with when their specific audience is most active on the platform.

Peak posting times vary significantly based on an account's audience demographics, timezone distribution, and content type. Accounts with global audiences often see engagement spread across multiple time windows, while those with regional focus may have more concentrated peaks.

Audience Demographics

Based on 9,998 followers

The primary audience consists of Bank of Ireland customers who rely on digital and in-person banking services. They are likely experiencing technical issues or seeking updates on branch operations.

Below Average

Audience Quality

37.5%

Suspicion Index

100.0%

Low-Quality %

31

Median Reach

Audience Quality Signals

Lower percentages indicate healthier, more authentic followers.

100.0%

Empty Bio

100.0%

<10 Tweets

0.0%

Mass Following (>2K)

0.0%

New (<90 days)

0.0%

Low Ratio (<0.1)

0.0%

New (<180 days)

88.9%

No URL

100.0%

<3 Tweets

Free Mode Analysis: These quality metrics use heuristic signals (empty bios, low tweets, suspicious ratios). For ML-powered bot detection with 95%+ accuracy, use our dedicated tool.

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Follower Reach & Influence

This account's followers have their own audiences, creating potential for secondary amplification.

3,754,341

Total Potential Reach

31

Median Follower Reach

154

75th Percentile Reach

5.0%

>1K followers

0.4%

>10K followers

0.1%

>50K followers

0.0%

>100K followers

Creator vs Consumer Split

Classification based on tweet activity: Creators (>100 tweets), Consumers (10-100 tweets), Dormant (<10 tweets).

0.0%

Creators

0 accounts

0.0%

Consumers

0 accounts

100.0%

Dormant

9,998 accounts

0

Verified Followers

0.0% of total

0.0%

Professional Bios

founder, dev, analyst, etc.

Follower Influence Distribution

How many followers do their followers have?

Follower Account Age

How long have followers been on Twitter?

Geographic Distribution

Top locations where followers are based (from those who share location data):

Ireland (703) Dublin City, Ireland (497) Dublin (304) Dublin, Ireland (220) Cork, Ireland (144) Galway, Ireland (99) Kildare, Ireland (80) Limerick, Ireland (76) Wexford, Ireland (53) South Dublin, Ireland (53)

0

Verified Followers

0.0% of total

1,175

Protected Accounts

11.75% of total

7 years

Avg Account Age

of their followers

Notable Followers (By Influence)

Top accounts following this user, sorted by their follower count:

Username Followers Profession Interests
@davidmcw 331,914 Economist Economist, broadcaster, author
@RobertBohan 304,748 Artist Drawing, Painting, History
@EvelDick 148,609 Entertainer Villain, Noxious farts, Dick at Nite
@Makomborerol 52,881 - -
@tomhappens 51,449 Musician Music, Radio, Entertainment
@Pmacgiollabhain 46,169 Writer Gaelic football, Writing, Irish culture
@HelenORahilly 42,460 Media Executive TV, Creative, Dublin
@PatLeahyIT 36,570 - -
@gutterbookshop 34,621 - -
@FitzgeraldFrncs 31,151 - -

Top Keywords in Follower Bios

views (240) love (220) ireland (212) irish (194) life (175) dublin (153) music (132) lover (104) business (96) time (93)

Top Hashtags in Follower Bios

#mufc (11) #bitcoin (10) #ynwa (10) #lfc (9) #tech (8) #ireland (7) #marketing (6) #avgeek (5) #dublin (5) #mot (5)

4,599

Followers With Bio

5,401

Followers Without Bio

45.99%

% With Bio

54.01%

% Without Bio

Why Audience Demographics Matter

Understanding who follows an account reveals the type of influence they hold. Accounts followed primarily by users with few followers indicate broad, mainstream appeal. Those with many high-follower followers have greater potential for content amplification through secondary sharing.

Account age distribution also tells a story: a follower base with many new accounts might indicate recent viral growth, while established followers suggest long-term, stable influence. Geographic data helps understand the cultural context and timezone spread of the audience.

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Viral Tweets

Top 5 by likes+RTs from 3,247 analyzed

325

Combined Engagement

260

Total Likes

65

Total Retweets

65

Avg per Tweet

Key Metrics for Viral Tweets

0%

With Media

0%

With Hashtags

0%

With @Mentions

0%

With Links

Topical Analysis:

Customer Support Service Disruptions Branch Updates
Bank of Ireland
@talktoBOI

We are aware some customers using our mobile app and 3650nline are currently experiencing difficulties. We are working to fix this issue as quickly as possible and apologise for any inconvenience caused.

2023-06-30
Retweets: 24 Likes: 101 Engagement: 125
Bank of Ireland
@talktoBOI

We wish to advise customers that 91 of our branches will open tomorrow between 10am and 2pm. Once again we wish to apologise to customers who have experienced difficulty in accessing our Banking 365 and mobile banking services today.

2023-06-30
Retweets: 31 Likes: 75 Engagement: 106
Bank of Ireland
@talktoBOI

We are extremely sorry that customers are continuing to experience difficultly in accessing Banking 365 and mobile banking services. We are continuing to work on this as a top priority. 1/3

2023-06-30
Retweets: 2 Likes: 49 Engagement: 51
Bank of Ireland
@talktoBOI

Please remember to always be vigilant. We've had some reports of callers pretending to be from Bank Of Ireland. They are fraudsters. If you need to us today please contact us on Social or call us on 0818365365. We're also available in more than 90 branches from 10:00 to 14:00

2023-07-01
Retweets: 8 Likes: 16 Engagement: 24
Bank of Ireland
@talktoBOI

That's all from us here this evening👋. We'll be back from 8am to answer your queries. We wish to advise customers that 91 of our branches will open tomorrow between 10am and 2pm. Apologies again for any inconvenience caused. Have a lovely evening 😊

2023-06-30
Retweets: 0 Likes: 19 Engagement: 19

Key Insights & Takeaways

The account frequently addresses technical issues with banking apps and online services. It provides updates on branch availability and service restoration. It emphasizes customer apologies and reassurance during service disruptions.

Strengths

  • + Established follower base of 57,470
  • + High community engagement through conversations
  • + Active presence with consistent posting

Opportunities

  • ~ Optimize posting times for peak engagement windows
  • ~ Analyze top-performing content for replicable patterns
  • ~ Leverage geographic concentration for targeted content
  • ~ Explore collaboration potential with followed accounts

Summary

This analysis of @talktoBOI reveals an growing Twitter presence with 57,470 followers. The account demonstrates a conversation-first approach, averaging 0.3 engagements per tweet. Key strengths include consistent posting and an engaged audience, with opportunities to further optimize timing and content strategy based on the patterns identified in this report.

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About This Analysis: This analysis is based on a snapshot of followers, following, and recent tweets. It evaluates structure, quality, and behavior, not historical growth. Metrics like growth rate, momentum, churn, or spike analysis require time-series data which is not available from a single snapshot.

Data collected and analyzed by twtData | Analysis date: Dec 16, 2025