unionbankph - Tweet Data Analysis
Tweets Analysis - Keyword: @unionbankph
Published March 8, 2023
Overview
Tweets covering
10 days
Latest tweet was on
2023-02-22
Earliest tweet was on
2023-02-11
Total number of tweets analysed
953
Average age of authors' accounts
8 years
Summarization
Customers of UnionBank have been widely expressing their frustration about the bank's system malfunctioning and going offline without any prior notifications, causing inconveniences to their customers such as lack of access to banking or cash and problems with their transactions on UnionBank and other external bank websites such as Gcash. They also complain about the slow response times of the bank, and overall lack of transparency from their end.
Topic Modeling
- System Maintenance and Outages
- Customer Service and Notification Concerns
- Banking Functionality
- Coupling With Other Platforms
- System Security and Hacking
Emotional Analysis
The emotions expressed in these tweets range from frustration to anger to confusion. Most of the tweets express annoyance at the system maintenance and downtime of UnionBank, with some accusing the bank of theft and incompetence. Other tweets express confusion over why transactions are not reflecting, or why customer service is not responding. There is also a sense of desperation, as some tweeters need access to their funds to pay for basic necessities. Finally, there is a sense of hope, as some tweeters share their positive experiences with UnionBank's services.
Trend Analysis
- Unmet needs in banking services from Union Bank
- Unsatisfactory customer service experience
- Failure to provide notifications in advance
- Unexpected maintenance
- Inefficient transfer services
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
21
2% of total
Number of Original tweets
622
65% of total
Number of tweets that were Quotes
1
0% of total
Number of tweets that were Replies
310
32% of total
Number of tweets that contain Hashtags
43
4% of total
Number of tweets that contain Mentions
953
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 429 |
| Twitter for iPhone | 412 |
| Twitter Web App | 96 |
| Twitter for iPad | 11 |
| Auto Text. | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| kingdc012 | dabe | 🎵Everything goes on🎵 | 58,780 |
| unionbankph | Union Bank of the Philippines | UnionBank empowers consumers to live their best lives through the latest financial innovations. | 44,781 |
| LionhearTVNet | LionhearTV.net | LionhearTV is a place and space for all Filipinos everywhere to get their daily fix of what's going on in the entertainment world. #RAWRAwards2021 | 43,633 |
| jsmncrzzz | Jasmin | - | 42,816 |
| MxNoelle | noelle | “Alam kong alam mo kung saan ako hahanapin.” | Crush ang bayan | 15,912 |
| KenjPgdnsln | kenj 🥀 | madalas tulog | 12,470 |
| SamPD_nim | 👑 JS1 :) | WOMEN 💪💪 | i only STAN THE PINKS | NOT A MULTI | she/her | AR58 | GAMER | 8,692 |
| chrisxzj | 𝕮𝖍𝖗𝖎𝖘 | 5’11 • Fil ~ German | Virgo '05 🦋💙 | 8,103 |
| zhoumara_622 | mara🌼🐶 | 나의 봄을 실현하는 것 EXOT9 @weareoneEXO — EN-7 @enhypen_members — CHN FA @_yilinglanzhan ASTRO FA @chanunu_nuna JPN FA @keimicchi fanaccount. | 6,662 |
| clariopenticum | Claire 🔱 | 28 💯% 🇵🇭 Cancer♋ Traveller👣 Bibliophile 📖 Coffee addict ☕ Food enthusiasts 🍽 Molecular Analyst 👨🔬 Frustrated photographer 📷 | 6,094 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| jsmncrzzz | Jasmin | - | 41,852 |
| KenjPgdnsln | kenj 🥀 | madalas tulog | 7,464 |
| clariopenticum | Claire 🔱 | 28 💯% 🇵🇭 Cancer♋ Traveller👣 Bibliophile 📖 Coffee addict ☕ Food enthusiasts 🍽 Molecular Analyst 👨🔬 Frustrated photographer 📷 | 6,314 |
| srsadvincula | SRS Toei Advincula | He/Him/His • Gay • Capricorn • Corporate Employee • Content Creator • Solo Traveler • Cat Parent and Rescuer • Personal and Rant Account | 4,998 |
| monsterryfied19 | John Terrence Romero, RMT | 💉 MedTech, HIV Proficient/Counselor ⛰ Hiker. Nature lover ◓ Pokemon Master 🎒 Traveler. Wanderlust 🤣 Madaldal, kalog ● For anything under the ☀️ ✌️ ENFJ-A | 4,440 |
| jhaycee14 | Jhaycee Dela Paz Co | I believe in destiny, fairy tales and happy ever after endings but I'm much now after with a reality ever after endings...And I know I deserve to have one! | 3,649 |
| iambiggiesiete | ProfXL | Masayahin | 3,404 |
| JayRenz_1994 | J Renier | ⚠️ Restricted | 2,945 |
| vincentecomusic | Vincent Eco | New Single Ikaw Ang Gihigugma OUT NOW! 1/5 of The Sundown. I have a podcast with friends. | 2,878 |
| akokido | shotpuno🌷🌸 | I think it's time to be happy again. | 2,741 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| AngelGuico3 | - | 11 |
| Aj_Gurl05 | - | 11 |
| she33e | #AdoptDONTShop #Cats | 10 |
| Klarensred | - | 10 |
| r4D_D3_j053 | ℓเŦє'ร ค ๒เςtђ, Ŧยςк เt! | 9 |
| gideonzerna97 | I love travel | 8 |
| Jayzraem11 | Being alone does not necessarily mean that you are lonely. The best companion that we have is ourselves. | 7 |
| acbbgrl | I'll always be your everything. Decolonise and organize. | 7 |
| TanTanerz_ | A Dissenter | A Patriot | Anemic | @angatbuhay_ph ♉🐰📷📚 | 7 |
| melanie902 | Freelance writer and editor, biker, foodie | 7 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1627492370014162945 | @unionbankph UnionBank you could really notify your customers if your banking services are down ON A MONDAY MORNING! | 5 |
| 1627491171902816257 | Hey @unionbankph, you might wanna put your system into maintenance like I don't know midnight, para wala kayong naaabala mga putangina nyo! Imagine, you're at the grocery store tapos ayaw … | 3 |
| 1627835536101593089 | ❄️ or 🔥? Find out what your banking personality is with this fun test! Share your results by tagging us @unionbankph. Alamin natin if people are more chill or intense. … | 2 |
| 1627489883324551168 | @unionbankph taray lunes na lunes down system niyo. 🤡 | 1 |
| 1627449252657119234 | @unionbankph Can’t log in right now to your online app. Sana may update kung maintenance. | 1 |
| 1627594777494683649 | So, @unionbankph has been down since this morning. Yet, they haven't sent any communications or even a reply to my messages. Anong katangahan to? #unionbankinutil | 1 |
| 1624828465856892931 | @unionbankph Phishing 🎣 on: hxxps[:]//therightchoice[.]co[.]in/UnionBank/online/login 🧬Analysis at: https://t.co/jWdaDiDRhT #cybersecurity #phishing #infosec #urldna https://t.co/Txp7ClgT0c | 1 |
| 1625711885852229633 | @unionbankph is the worst bank. I applied for a personal loan a few months ago. 1. They auto deduct every time I have money in the account, even before the … | 1 |
| 1627575182830489600 | Dear @unionbankph, kindly, please, do have respect with your account holders when having system issues. Kindly notify us in advance for us to be informed and be ready with the … | 1 |
| 1627871042655096838 | @unionbankph Ang hassles nyo! Huhu | 1 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1627491171902816257 | Hey @unionbankph, you might wanna put your system into maintenance like I don't know midnight, para wala kayong naaabala mga putangina nyo! Imagine, you're at the grocery store tapos ayaw … | 27 |
| 1627492370014162945 | @unionbankph UnionBank you could really notify your customers if your banking services are down ON A MONDAY MORNING! | 18 |
| 1627835536101593089 | ❄️ or 🔥? Find out what your banking personality is with this fun test! Share your results by tagging us @unionbankph. Alamin natin if people are more chill or intense. … | 11 |
| 1627573592962785280 | Buong araw na yung maintenance ng @unionbankph like wow po, I literally have zero cash and I need to withdraw to be able to eat today. Do we get compensated … | 8 |
| 1625749603919482882 | May prob ba @unionbankph na app and website? Hmmmm | 6 |
| 1627529183147741185 | So how am I supposed to go to work kung wala akong cash dito because fucking @unionbankph is still offline??? Ano plano nyo? | 6 |
| 1627575182830489600 | Dear @unionbankph, kindly, please, do have respect with your account holders when having system issues. Kindly notify us in advance for us to be informed and be ready with the … | 5 |
| 1627893717490372609 | Ano meron? @unionbankph to @gcashofficial na transfer, debited sa Unionbank pero hindi nagrereflect sa GCash??? | 5 |
| 1625782209348239360 | Is the convenience in the room with us right now? @unionbankph Perwisyo kayo. https://t.co/XTX9ixGX8L https://t.co/7IKbly2yzw | 5 |
| 1625724844359954433 | Sa mga nahihirapan magsave for CONCERTS, pwede nyo po i-try yung “GOAL” option ni @unionbankph 🥰 Unlike sa pag save lang sa mismong bank accnt, nababawas sa accnt mo yung … | 5 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #bankthewayyoulive | 6 |
| #bankdifferently | 6 |
| #unionbankph | 6 |
| #unionbank | 5 |
| #cybersure | 3 |
| #unionbankinutil | 3 |
| #tiisnomore | 3 |
| #cybersecurity | 2 |
| #phishing | 2 |
| #infosec | 2 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @unionbankph | 971 |
| @gcashofficial | 25 |
| @bangkosentral | 10 |
| @libog_daddy | 8 |
| @talktobpi | 7 |
| @1975252001a | 6 |
| @tantanerz_ | 5 |
| @jayedefensor | 5 |
| @irlandezfaye | 4 |
| @yumifaeldo | 3 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
24
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 51 | loudly_crying_face |
| 🥲 | 15 | smiling_face_with_tear |
| 🙄 | 13 | face_with_rolling_eyes |
| 😡 | 12 | enraged_face |
| 🤬 | 12 | face_with_symbols_on_mouth |
| 🥺 | 9 | pleading_face |
| 🖕 | 8 | middle_finger |
| 😅 | 7 | grinning_face_with_sweat |
| 😂 | 6 | face_with_tears_of_joy |
| 🥴 | 5 | woozy_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 203 |
| People & Body | 21 |
| Travel & Places | 4 |
| Objects | 3 |
| Animals & Nature | 2 |
| Activities | 2 |
| Symbols | 1 |
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