UtilitaEnergy - Tweet Data Analysis
Tweets Analysis - Keyword: @UtilitaEnergy
Published March 9, 2023
Overview
Tweets covering
10 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-10
Total number of tweets analysed
491
Average age of authors' accounts
8 years
Summarization
The tweets describe a customer's experience with Utilita Energy, which disconnected their gas and left them in the cold without prior warning. Despite being aware of the customer's disability, Utilita Energy continues to make this decision, causing immense frustration and discomfort. The customer has contacted Utilita Energy's CEO, Bill Bullen, and other officials, such as Ofgem, for a response. Utilita Energy is also making community efforts such as donating food donations and bibs.
Topic Modeling
- Insufficient energy supply
- Lack of corporate responsiveness
- Modification of meter equipment
- Financial considerations
- Ignoring regulations
Emotional Analysis
The emotions expressed in these tweets range from frustration and anger to gratitude and disbelief. The primary emotion expressed is frustration, as the author is dealing with a company, @UtilitaEnergy, that is seemingly making it difficult for them to access their energy services. The author expresses their disbelief at the lack of concessions being made by the company, as well as their anger that the company is seemingly making it difficult for them to access their services. Additionally, there is some gratitude expressed for a donation made by the company, as well as for the concern the company may have for the author.
Trend Analysis
- Companies refusing to provide adequate service to disabled customers.
- Difficulties of those with limited finances accessing energy services.
- Companies not meeting regulatory standards.
- Business practices that do not align with empathy.
- Donations and charity initiatives.
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
40
8% of total
Number of Original tweets
126
25% of total
Number of tweets that were Quotes
11
2% of total
Number of tweets that were Replies
316
64% of total
Number of tweets that contain Hashtags
41
8% of total
Number of tweets that contain Mentions
491
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 223 |
| Twitter for iPhone | 126 |
| Twitter Web App | 119 |
| Twitter for iPad | 10 |
| TweetDeck | 5 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BlackpoolFC | Blackpool FC | Twitter account of 1953 FA Cup victors and record, six-time play-off promotion winners Blackpool FC. 📞: 01253 599745 | App ➡️ https://t.co/Em2oCfrWYS 🍊 #UTMP | 166,990 |
| Edinburgh_CC | The City of Edinburgh Council | We provide over 700 services to Scotland’s capital city. Follow for news and information on life in Edinburgh. Have a service question? Tweet us at @edinhelp | 136,017 |
| OctopusEnergy | Octopus Energy | We believe energy should be better. A better experience for customers, better for the planet, and better value for money. | 66,919 |
| steelershockey | X - Sheffield Steelers | #BleedOrange | #HouseOfSteel | #BleedOrange 🍊 | 48,947 |
| OVOEnergy | OVO Energy | - | 35,047 |
| RoadsideMum | Louisa Britain | Profane. Poor. ME/CFS. Unashamed. Veteran of the free school meals shambles and now editing an anthology of truths on poverty. @[email protected] | 21,755 |
| UtilitaEnergy | Utilita | One of Britain's fastest growing independent energy suppliers. With our smart meters and My Utilita app, you'll see exactly how much you're spending. | 18,127 |
| RowlyDaDon | DON | Your Brother in Christ || Pharmacist || Data Scientist || An OBI-dient servant of God || Host of #RelationshipTalkWithRow & #BibleStudyOnSpace @biblestudy___ | 14,778 |
| ScotHousingNews | Scottish Housing News | Daily social housing news covering issues from homelessness and PRS to welfare in Scotland. Stories to newsdesk@scottishnews. | 14,277 |
| JCPinWestLondon | JCP in West London | Sharing jobs, events, job search and careers advice for West London from 8am to 8pm, 7 days a week. We are here Mon to Fri 9am to 5pm | 12,049 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| toryman1979 | Henry Fforbes-Hamilton | “They've got the usual Socialist disease - they've run out of other people's money.” | 10,319 |
| UtilitaEnergy | Utilita | One of Britain's fastest growing independent energy suppliers. With our smart meters and My Utilita app, you'll see exactly how much you're spending. | 8,346 |
| StuartTheRed | Stuart Heald | Republic of Mancunia. MUFC. | 7,909 |
| world360view | World Watchers | One planet & chances running out. Speak up rather than looking on from sidelines. #ProEU 🇪🇺 #GTTO #AnimalWelfare 🌹🌹🌹🌈 🐕✡️ #ClimateEmergency #SaveOurNHS | 6,541 |
| RoadsideMum | Louisa Britain | Profane. Poor. ME/CFS. Unashamed. Veteran of the free school meals shambles and now editing an anthology of truths on poverty. @[email protected] | 5,336 |
| westderbykiwi | FATCHEQUEUK🐀 she/her XX | Political/Media Commentator aka The Tokoroa Tearaway! NZ to UK in '87, Herts to Merseyside 2006. Female Woman, Corbynista, unapologetic Brexiteer, triple-vaxxed | 5,003 |
| jammo11 | jammo | i am a big pompey fan i live in South London se16 go pompey home and away on my own. season ticket holder in the fratton end. I have learning … | 5,002 |
| steph_Arnold_93 | Stephanie Arnold | 06/04/16 @Michaeltg91 ❤️ 05/01/21 Georgie Louise Torres Gair ❤️ | 5,001 |
| manx_maid | Stephanie Brooke | Operacentric ageing (well) Northern Girl. Leftish, ancient+medieval history+archaeology+languages background, Shakespeare addict, longstanding Domingista | 5,000 |
| INGABUV | Dughman | Love For All Hatred For None | 4,948 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| davidc2k11 | - | 33 |
| RoadsideMum | Profane. Poor. ME/CFS. Unashamed. Veteran of the free school meals shambles and now editing an anthology of truths on poverty. @[email protected] | 26 |
| Kelly_R_Manley | - | 22 |
| MsVanillaRose | Vegan blood donor. Spoonie on benefits. 1st aider. Author of 3 books. Likes flowers, art, craft and floating around in water. | 14 |
| McGeorgeOfTheJ1 | Random Scottish guy who likes spicy food and gaming. Been recently introduced to the Japanese language and food and I am loving it. | 14 |
| JasonDolan | Freelance Journalist - Live HLS/WebRTC Streaming Video & Web Hosting Provider, Pro DJ/Broadcaster & Film maker. https://t.co/zWj7cLqu7g 0141 291 5000 | 12 |
| virgil_like | A die hard liverbird for 35yrs, 2 kids live for wildlife. BHSA1 & BA Politics. Bills fan, Former parliamentary researcher. Vegan & proud. | 8 |
| Mellybee1811 | 28. Engaged 🖤💍 | 6 |
| sp3kt4tor | The quest for wisdom is in the chase, not attainment. | 6 |
| AngelShanshu | Friend, girlfriend, dreamer. | 6 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1626328671005933568 | It's 14c in here. Cold enough to feel pretty shit. Can't put the gas on. Oh there's credit on it... But for a moment (just a moment) there wasn't. So … | 31 |
| 1626346038498926592 | Found the CEO of @UtilitaEnergy. It's @BillBullen. Bill, I'm freezing. Explain to me why I should be? Also, what do you make a year? | 11 |
| 1626331226381422592 | So I am cold now, not because I haven't got money on (I have), or the indoor meter can't do it (it can) but because a choice continues to be … | 8 |
| 1624353802458628096 | Our Utilita Food Hub is once again outside Bloomfield Road today in the build-up to the match. Together with @BFCCT_ & @UtilitaEnergy we’ll be collecting food donations to support the … | 7 |
| 1626333038534701056 | I'll remain freezing for another 2-3 hours, because a business decision was made at @UtilitaEnergy to restrict the capabilities of the machine THEY built, and make life as awkward as … | 6 |
| 1626332325020565505 | There are no concessions @UtilitaEnergy wish to make. They are aware that's not something I have access to myself because of disability. They are aware that the children operating the … | 5 |
| 1627256918090690561 | Next up for the Amps…. We host @BurtonParkFC on Sat 25th Feb , 3pm KO. Gates at 2pm with Bar and Cafe Open then. We look forward to welcoming you … | 5 |
| 1625499911327473670 | Four sheltered homes in Edinburgh have been gifted with public access defibrillators this Valentine’s Day 💝 all thanks to our community benefit scheme and a donation from @Utilitaenergy @StJohnScot #valentinesday … | 3 |
| 1626334127023656961 | Hi @UtilitaEnergy 👋 I don't expect the passive aggressive legend that is Tori from the SM team is in right now but I expect I'll not have cheered up by … | 3 |
| 1626330332155748355 | The portable handheld "smartmeter" device in the property has the capability to shut the supply off or reopen it. Ask me how I know? Because under a previous supplier it … | 3 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1626328671005933568 | It's 14c in here. Cold enough to feel pretty shit. Can't put the gas on. Oh there's credit on it... But for a moment (just a moment) there wasn't. So … | 88 |
| 1626346038498926592 | Found the CEO of @UtilitaEnergy. It's @BillBullen. Bill, I'm freezing. Explain to me why I should be? Also, what do you make a year? | 48 |
| 1626332325020565505 | There are no concessions @UtilitaEnergy wish to make. They are aware that's not something I have access to myself because of disability. They are aware that the children operating the … | 42 |
| 1626331226381422592 | So I am cold now, not because I haven't got money on (I have), or the indoor meter can't do it (it can) but because a choice continues to be … | 42 |
| 1624353802458628096 | Our Utilita Food Hub is once again outside Bloomfield Road today in the build-up to the match. Together with @BFCCT_ & @UtilitaEnergy we’ll be collecting food donations to support the … | 38 |
| 1626333038534701056 | I'll remain freezing for another 2-3 hours, because a business decision was made at @UtilitaEnergy to restrict the capabilities of the machine THEY built, and make life as awkward as … | 38 |
| 1626330332155748355 | The portable handheld "smartmeter" device in the property has the capability to shut the supply off or reopen it. Ask me how I know? Because under a previous supplier it … | 30 |
| 1626334127023656961 | Hi @UtilitaEnergy 👋 I don't expect the passive aggressive legend that is Tori from the SM team is in right now but I expect I'll not have cheered up by … | 28 |
| 1625569773294653450 | Huge thanks to @UtilitaEnergy for our new training bibs and for coming along to Meadowbank tonight ⚫️⚪️⚽️ https://t.co/6ZHRxxDE0g | 16 |
| 1627750908158173190 | 🍊🏒 Win 2 Free Tickets for Saturday's game between Steelers and @covblazehockey at the @SheffieldArena thanks to our friends at @UtilitaEnergy Just share our pinned Facebook post HERE: https://t.co/vQlkJviq3V#BleedOrange https://t.co/iFcBMz2f9M | 12 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #ebss | 5 |
| #valentinesday | 4 |
| #costofgreedcrisis | 4 |
| #utilitajackpot | 3 |
| #complaints | 3 |
| #costoflivingcrisis | 2 |
| #poorcustomerservice | 2 |
| #thieves | 2 |
| #utilita | 2 |
| #hearthealthmonth | 2 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @utilitaenergy | 507 |
| @roadsidemum | 58 |
| @billbullen | 35 |
| @ofgem | 35 |
| @marky2910smith | 18 |
| @trustpilot | 13 |
| @virgil_like | 12 |
| @mcgeorgeofthej1 | 11 |
| @martinslewis | 7 |
| @paullewismoney | 7 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
25
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤞 | 10 | crossed_fingers |
| 🍀 | 7 | four_leaf_clover |
| 😂 | 6 | face_with_tears_of_joy |
| 😊 | 5 | smiling_face_with_smiling_eyes |
| 🤔 | 5 | thinking_face |
| 👍 | 4 | thumbs_up |
| 😡 | 4 | enraged_face |
| 🍊 | 3 | tangerine |
| 🤷♀️ | 3 | woman_shrugging |
| ⬇️ | 3 | down_arrow |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 57 |
| People & Body | 35 |
| Animals & Nature | 9 |
| Travel & Places | 7 |
| Symbols | 7 |
| Food & Drink | 5 |
| Activities | 3 |
| Flags | 1 |
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