myumbbank - Tweet Data Analysis
Tweets Analysis - Keyword: @myumbbank
Publicado el 09/03/2023
Resumen
Tweets covering
7 days
Latest tweet was on
2023-02-16
Earliest tweet was on
2023-02-09
Total number of tweets analysed
19
Average age of authors' accounts
7 years
Resumen
The tweets suggest that customers of the @myumbbank bank are dissatisfied with the bank's services, such as receiving and returning calls, charging extra fees for foreign transfers, and slow and miscalculated speed app and wallet transfers. They are calling on @thebankofghana to take action.
Modelado de Temas
- Banking services and customer feedback (ex. rate, foreign transfer charge, speed app)
- Banking complaints (ex. won’t answer,charges,bank statement,wallet transfer, speed up)
- Bank customer dissatisfaction (ex. trash, scam, annoyed)
- Customer requests for help (ex. please help)
- Banking regulations (ex. Bank of Ghana, request for something to be done)
Análisis de Sentimientos
The sentiment expressed in these tweets is overwhelmingly negative. The customers of @myumbbank are frustrated and annoyed with the services provided by the bank, citing issues with unanswered phone calls, high foreign transfer fees, lack of email responses to requests, and technical issues with their mobile app. The customers also express anger and disbelief at the poor services provided by @myumbbank.
Análisis de Tendencias
- Poor customer service for @myumbbank
- Expensive charge for foreign currencies transfers
- Difficult to obtain a bank statement
- Incompetent speed app performance
- High interest rates
Descargo de responsabilidad: El análisis de texto de twtdata.com utiliza OpenAI y no representa las opiniones de twtdata.com o sus afiliados. El análisis es solo para fines informativos y no constituye un respaldo de ninguna opinión.
Tipos de Tweets
Number of Retweets
9
47% del total
Number of Original tweets
8
42% del total
Number of tweets that were Quotes
0
0% del total
Number of tweets that were Replies
2
10% del total
Number of tweets that contain Hashtags
4
21% del total
Number of tweets that contain Mentions
19
100% del total
Dispositivos Utilizados para Tuitear
Top 5 Dispositivos
| Source | Count |
|---|---|
| Twitter for iPhone | 13 |
| Twitter for Android | 6 |
Distribución de Dispositivos
Top 10 Cuentas por Seguidores
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 14 626 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 2 792 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 2 458 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1 487 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 865 |
| Sir_Benneh | sectre | inner peace | 812 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 811 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 197 |
| Eyonam | Esther Kutu | - | 45 |
| DesmonNyarko | Dessy | - | 7 |
Top 10 Cuentas por Seguidos
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 6 478 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 3 534 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 2 026 |
| Sir_Benneh | sectre | inner peace | 1 794 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1 469 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 776 |
| Eyonam | Esther Kutu | - | 280 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 180 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 158 |
| DesmonNyarko | Dessy | - | 39 |
Usuarios Más Activos
| Username | Bio | Number of tweets |
|---|---|---|
| nanaoforigyawu | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 4 |
| Augustmhern_ | [email protected] | 3 |
| Sir_Benneh | inner peace | 3 |
| Eyonam | - | 2 |
| Khay_Fosu_Jnr | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 2 |
| CompuGhanaLTD | Ghana's number 1 IT Retailer | 1 |
| DesmonNyarko | - | 1 |
| EP_Africa | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 1 |
| limenz_jnr | || Chelsea FC💙 || Student Geologist⚒️|| | 1 |
| mixedbyroar | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 1 |
Tweets por Día
Top 10 Tweets por Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 0 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
Top 10 Tweets por Me Gusta
| ID | Text | Like count |
|---|---|---|
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 3 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 1 |
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
Idiomas Principales Utilizados
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #umb | 1 |
| #50plus1 | 1 |
| #umbspeedapp | 1 |
| #speedstars | 1 |
| #teamumbperforming | 1 |
| #umbservingu | 1 |
Top 10 Menciones
| Mention | Count |
|---|---|
| @myumbbank | 18 |
| @thebankofghana | 2 |
| @myumbbankall | 1 |
| @compughanaltd | 1 |
| @augustmhern_ | 1 |
Nube de Palabras de los Tweets
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