myumbbank - Tweet Data Analysis
Tweets Analysis - Keyword: @myumbbank
2023年3月9日に公開
概要
Tweets covering
7 days
Latest tweet was on
2023-02-16
Earliest tweet was on
2023-02-09
Total number of tweets analysed
19
Average age of authors' accounts
7 years
要約
The tweets suggest that customers of the @myumbbank bank are dissatisfied with the bank's services, such as receiving and returning calls, charging extra fees for foreign transfers, and slow and miscalculated speed app and wallet transfers. They are calling on @thebankofghana to take action.
トピックモデリング
- Banking services and customer feedback (ex. rate, foreign transfer charge, speed app)
- Banking complaints (ex. won’t answer,charges,bank statement,wallet transfer, speed up)
- Bank customer dissatisfaction (ex. trash, scam, annoyed)
- Customer requests for help (ex. please help)
- Banking regulations (ex. Bank of Ghana, request for something to be done)
感情分析
The sentiment expressed in these tweets is overwhelmingly negative. The customers of @myumbbank are frustrated and annoyed with the services provided by the bank, citing issues with unanswered phone calls, high foreign transfer fees, lack of email responses to requests, and technical issues with their mobile app. The customers also express anger and disbelief at the poor services provided by @myumbbank.
トレンド分析
- Poor customer service for @myumbbank
- Expensive charge for foreign currencies transfers
- Difficult to obtain a bank statement
- Incompetent speed app performance
- High interest rates
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ツイートの種類
Number of Retweets
9
全体の47%
Number of Original tweets
8
全体の42%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
2
全体の10%
Number of tweets that contain Hashtags
4
全体の21%
Number of tweets that contain Mentions
19
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for iPhone | 13 |
| Twitter for Android | 6 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 14,626 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 2,792 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 2,458 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1,487 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 865 |
| Sir_Benneh | sectre | inner peace | 812 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 811 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 197 |
| Eyonam | Esther Kutu | - | 45 |
| DesmonNyarko | Dessy | - | 7 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 6,478 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 3,534 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 2,026 |
| Sir_Benneh | sectre | inner peace | 1,794 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1,469 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 776 |
| Eyonam | Esther Kutu | - | 280 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 180 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 158 |
| DesmonNyarko | Dessy | - | 39 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| nanaoforigyawu | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 4 |
| Augustmhern_ | [email protected] | 3 |
| Sir_Benneh | inner peace | 3 |
| Eyonam | - | 2 |
| Khay_Fosu_Jnr | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 2 |
| CompuGhanaLTD | Ghana's number 1 IT Retailer | 1 |
| DesmonNyarko | - | 1 |
| EP_Africa | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 1 |
| limenz_jnr | || Chelsea FC💙 || Student Geologist⚒️|| | 1 |
| mixedbyroar | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 1 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 0 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 3 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 1 |
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #umb | 1 |
| #50plus1 | 1 |
| #umbspeedapp | 1 |
| #speedstars | 1 |
| #teamumbperforming | 1 |
| #umbservingu | 1 |
トップ10メンション
| Mention | Count |
|---|---|
| @myumbbank | 18 |
| @thebankofghana | 2 |
| @myumbbankall | 1 |
| @compughanaltd | 1 |
| @augustmhern_ | 1 |
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