myumbbank - Tweet Data Analysis
Tweets Analysis - Keyword: @myumbbank
Diterbitkan pada 09/03/2023
Ringkasan
Tweets covering
7 days
Latest tweet was on
2023-02-16
Earliest tweet was on
2023-02-09
Total number of tweets analysed
19
Average age of authors' accounts
7 years
Ringkasan
The tweets suggest that customers of the @myumbbank bank are dissatisfied with the bank's services, such as receiving and returning calls, charging extra fees for foreign transfers, and slow and miscalculated speed app and wallet transfers. They are calling on @thebankofghana to take action.
Pemodelan Topik
- Banking services and customer feedback (ex. rate, foreign transfer charge, speed app)
- Banking complaints (ex. won’t answer,charges,bank statement,wallet transfer, speed up)
- Bank customer dissatisfaction (ex. trash, scam, annoyed)
- Customer requests for help (ex. please help)
- Banking regulations (ex. Bank of Ghana, request for something to be done)
Analisis Sentimen
The sentiment expressed in these tweets is overwhelmingly negative. The customers of @myumbbank are frustrated and annoyed with the services provided by the bank, citing issues with unanswered phone calls, high foreign transfer fees, lack of email responses to requests, and technical issues with their mobile app. The customers also express anger and disbelief at the poor services provided by @myumbbank.
Analisis Tren
- Poor customer service for @myumbbank
- Expensive charge for foreign currencies transfers
- Difficult to obtain a bank statement
- Incompetent speed app performance
- High interest rates
Penafian: Analisis teks twtdata.com menggunakan OpenAI dan tidak mewakili pendapat twtdata.com atau afiliasinya. Analisis ini hanya untuk tujuan informasi dan bukan merupakan dukungan terhadap pendapat apa pun.
Jenis Tweet
Number of Retweets
9
47% dari total
Number of Original tweets
8
42% dari total
Number of tweets that were Quotes
0
0% dari total
Number of tweets that were Replies
2
10% dari total
Number of tweets that contain Hashtags
4
21% dari total
Number of tweets that contain Mentions
19
100% dari total
Perangkat yang Digunakan untuk Tweet
Top 5 Perangkat
| Source | Count |
|---|---|
| Twitter for iPhone | 13 |
| Twitter for Android | 6 |
Distribusi Perangkat
Top 10 Akun Berdasarkan Pengikut
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 14.626 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 2.792 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 2.458 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1.487 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 865 |
| Sir_Benneh | sectre | inner peace | 812 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 811 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 197 |
| Eyonam | Esther Kutu | - | 45 |
| DesmonNyarko | Dessy | - | 7 |
Top 10 Akun Berdasarkan Mengikuti
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Augustmhern_ | AUGUST | [email protected] | 6.478 |
| mixedbyroar | Roar🎚️ | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 3.534 |
| nanaoforigyawu | N A N A O F O R I G Y A W U | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 2.026 |
| Sir_Benneh | sectre | inner peace | 1.794 |
| limenz_jnr | The Os | || Chelsea FC💙 || Student Geologist⚒️|| | 1.469 |
| Khay_Fosu_Jnr | Elon_Haaland_Jnr® | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 776 |
| Eyonam | Esther Kutu | - | 280 |
| CompuGhanaLTD | Compu Ghana LTD. | Ghana's number 1 IT Retailer | 180 |
| EP_Africa | Emergent Payments Ghana | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 158 |
| DesmonNyarko | Dessy | - | 39 |
Pengguna Paling Aktif
| Username | Bio | Number of tweets |
|---|---|---|
| nanaoforigyawu | Kumasi Asante Kotoko SC, Manchester United & NPP-GH | 4 |
| Augustmhern_ | [email protected] | 3 |
| Sir_Benneh | inner peace | 3 |
| Eyonam | - | 2 |
| Khay_Fosu_Jnr | Web Designer || CSIO || Google-Certified Digital Marketer || Graphic Designer || 0572133113 Dm now || https://t.co/bH2X1SvfYm | 2 |
| CompuGhanaLTD | Ghana's number 1 IT Retailer | 1 |
| DesmonNyarko | - | 1 |
| EP_Africa | We make it easy for merchants to get paid!Sign on as an Emergent Payments merchant & enable your customers pay you using local or international payment channels | 1 |
| limenz_jnr | || Chelsea FC💙 || Student Geologist⚒️|| | 1 |
| mixedbyroar | Audio Mixing and Mastering Engineer| Manchester United| [email protected] | Mercedes AMG PETRONAS F1 Team | 1 |
Tweet per Hari
Top 10 Tweet Berdasarkan Retweet
| ID | Text | Retweet count |
|---|---|---|
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 0 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
Top 10 Tweet Berdasarkan Suka
| ID | Text | Like count |
|---|---|---|
| 1626240617884811264 | @thebankofghana @myumbbank rate is 12.65 | 3 |
| 1626320528242880513 | Annoying calling @myumbbank and they won't answer mpo. | 1 |
| 1624124353053851683 | @myumbbank is very trash bank | 1 |
| 1626320246435971072 | @myumbbank is scam!!! | 0 |
| 1626319420992770050 | @myumbbank why do you charge GHC12.85 per $1 for foreign transfer. @thebankofghana kindly do something about this situation. | 0 |
| 1625881268440207360 | @myumbbankAll requests made on the speed app for bank statement are not being replied.On request at the counter your staff says you don't send bank statement by email and you … | 0 |
| 1624119585673707520 | @myumbbank is trash walahi | 0 |
| 1624085585571852303 | @myumbbank Wallet transfers isn’t working since last week. https://t.co/oBcZZq8Zkw | 0 |
| 1623992908977262594 | @myumbbank your speed up has being messing up since last week please fix it ASAP! | 0 |
| 1623737569702821888 | @myumbbank please help. | 0 |
Bahasa Utama yang Digunakan
Top 10 Hashtag
| Hashtag | Count |
|---|---|
| #umb | 1 |
| #50plus1 | 1 |
| #umbspeedapp | 1 |
| #speedstars | 1 |
| #teamumbperforming | 1 |
| #umbservingu | 1 |
Top 10 Mention
| Mention | Count |
|---|---|
| @myumbbank | 18 |
| @thebankofghana | 2 |
| @myumbbankall | 1 |
| @compughanaltd | 1 |
| @augustmhern_ | 1 |
Word Cloud Tweet
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