NETDUMA - Tweet Data Analysis
Tweets Analysis - Keyword: @NETDUMA
Published March 8, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-11
Total number of tweets analysed
45
Average age of authors' accounts
7 years
Summarization
NETDUMA has great software but customers encounter difficulty with their customer service, which is a forum and may take days to hear back. Some customers have had a positive experience with customer service, however, some have not been satisfied. The router has had difficulty connecting, even after factory resetting. Customers can also access servers located in NY, Oklahoma, and other locations.
Topic Modeling
- Customer Service and Support - response times, helpfulness, customer service forums
- Netduma hardware - functionality, reliability, issues
- Netduma software - functionality, features
- Router Setup/Configuration - access interface, factory reset, network setup
- MWII Server Location List - access, new servers, locations
Emotional Analysis
The tweets express a range of emotions, from frustration and disappointment to satisfaction and excitement. The first tweet expresses frustration and disappointment with the Netduma customer service and hardware. The second tweet expresses surprise and amusement at the other user's "tantrum". The third tweet expresses satisfaction with the customer service and hardware. The fourth tweet expresses hope that the customer service can improve. The fifth tweet expresses frustration and disbelief with the customer service. The sixth tweet expresses disapproval of the other user's attitude. The seventh tweet expresses satisfaction with the customer service. The eighth tweet expresses frustration with the lack of internet access. The ninth tweet expresses confusion about the setup process. The tenth tweet expresses frustration with the router's connection problems. The eleventh tweet expresses excitement about a potential update. The twelfth tweet expresses curiosity about the server locations. The thirteenth tweet expresses confusion about how to connect to the new servers. The fourteenth tweet expresses satisfaction with the server speed. The fifteenth tweet expresses excitement about the server location. The sixteenth tweet expresses confusion about the server connection process. The seventeenth tweet expresses satisfaction with the server speed.
Trend Analysis
- Common issues with the router.
- Netduma's low customer service satisfaction.
- Netduma's hardware is unreliable.
- Netduma's software is good.
- Netduma's customer support is helpful.
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
1
2% of total
Number of Original tweets
3
6% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
41
91% of total
Number of tweets that contain Hashtags
0
0% of total
Number of tweets that contain Mentions
45
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 22 |
| Twitter for Android | 20 |
| T7 App | 1 |
| Twitter for iPad | 1 |
| Twitter Web App | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| VenchuuR | Marcus. | Counter-Strike, Yankees, Video Games. if you don’t like any of that you’re in the wrong place ❤️BRP | 2,518 |
| FPSBoomerGames | Boomer | Dad | Old Guy | 💻 IT | 🎮 Warzone 2 Player | 376 |
| JJAMESSTEVENSON | 𝙹𝙰𝙼𝙴𝚂 𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽 🏴 | #Scottish🏴 #𝗣𝗦5 - 𝙹𝙹𝙰𝙼𝙴𝚂𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽Old Username - DeeJayBliss1Activision - J A M E S#4986913#ModernWarfare2 #Warzone #MW2 | 196 |
| AnwarPy | AnwarPy | https://t.co/lV1kZ8tLwb | 195 |
| dracktw | drAcktw | 400 WINS LATAM KinGWARZONE StreamerPartner on Facebook Gaming Business Inquiries: [email protected]"Be your self" | 178 |
| iam_skimask | iamskimask | Gaming Content Creator. A Man Of Many Voices. A story teller. 131k on Tiktok and 48k on Facebook and 1.5k on YouTube. SOCIALS: https://t.co/Gu7AuDHqok | 164 |
| ColinWomack | Colin Womack | - | 143 |
| Deijeneiro | Deijeneiro | PS4: [ deijeneiro ] | 116 |
| DanielJohnShort | Daniel Short | MTBLFCART | 71 |
| liquiddnbvibes | ItsAllGonePeteTong | Yesterday's history...tomorrow's a mystery 😎 | 66 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ColinWomack | Colin Womack | - | 522 |
| JoZer805g | Stealth805 | Troll account. Pronouns lol: Apache Helicopter, whfoop, brrr | 513 |
| VenchuuR | Marcus. | Counter-Strike, Yankees, Video Games. if you don’t like any of that you’re in the wrong place ❤️BRP | 471 |
| DanielJohnShort | Daniel Short | MTBLFCART | 356 |
| cse201 | Christian Emery BEng IEng MIET | Living in Belgium for a while (nothing to do with BREXIT), Hopkin, my boxer dog in the pictures. Born in Northampton, made in the Royal Navy. | 278 |
| FPSBoomerGames | Boomer | Dad | Old Guy | 💻 IT | 🎮 Warzone 2 Player | 251 |
| Coltifus | Colt | - | 185 |
| iam_skimask | iamskimask | Gaming Content Creator. A Man Of Many Voices. A story teller. 131k on Tiktok and 48k on Facebook and 1.5k on YouTube. SOCIALS: https://t.co/Gu7AuDHqok | 149 |
| dracktw | drAcktw | 400 WINS LATAM KinGWARZONE StreamerPartner on Facebook Gaming Business Inquiries: [email protected]"Be your self" | 146 |
| JJAMESSTEVENSON | 𝙹𝙰𝙼𝙴𝚂 𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽 🏴 | #Scottish🏴 #𝗣𝗦5 - 𝙹𝙹𝙰𝙼𝙴𝚂𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽Old Username - DeeJayBliss1Activision - J A M E S#4986913#ModernWarfare2 #Warzone #MW2 | 144 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| WilliamswagPR | Loyal | 6 |
| iam_skimask | Gaming Content Creator. A Man Of Many Voices. A story teller. 131k on Tiktok and 48k on Facebook and 1.5k on YouTube. SOCIALS: https://t.co/Gu7AuDHqok | 6 |
| JoZer805g | Troll account. Pronouns lol: Apache Helicopter, whfoop, brrr | 3 |
| VenchuuR | Counter-Strike, Yankees, Video Games. if you don’t like any of that you’re in the wrong place ❤️BRP | 3 |
| ColinWomack | - | 2 |
| Coltifus | - | 2 |
| DanielJohnShort | MTBLFCART | 2 |
| Deijeneiro | PS4: [ deijeneiro ] | 2 |
| guv_sandhu77 | - | 2 |
| AnwarPy | https://t.co/lV1kZ8tLwb | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1628009319286317058 | @NETDUMA @iam_skimask Surprised to hear this, as I've had a couple of frustrating issues in the past, but the ND team have always been supportive and resolved them in a … | 0 |
| 1628000024536707073 | @iam_skimask @NETDUMA Average frustrated customer post. I do not see any bad in a forum forum for CS, instead it gives visibility to all kind of issues to other customers.I … | 0 |
| 1627754808554983424 | @iam_skimask @NETDUMA False statement i have a @NETDUMA product i made few topics and they were answer within hours. | 0 |
| 1627749746969542656 | @NETDUMA There is no link. 🤦🏾♂️You obviously didn't read what I said. 💁🏾♂️ | 0 |
| 1627743170372173824 | @NETDUMA I don't even waste my time with that forum anymore, it's a joke.I'm guessing I'll be told to reconfigure all the settings in my computer or adjust my IP … | 0 |
| 1627740845779652623 | @iam_skimask @NETDUMA Always prompt when I contact them on there. Maybe you’re just rude so deserve to go to the back of the line. | 0 |
| 1627737525405253632 | If you're thinking about gettingna Netduma from @NETDUMA, DON'T! Their customer service is a forum and you could go 2 or more days until you get an answer. They have … | 0 |
| 1626342382538227713 | @NETDUMA I’ve managed to connect to the R2’s wifi and entered numbers on the url and got this https://t.co/GpM4D04O5l | 0 |
| 1626340866502856704 | @NETDUMA I unfortunately lost the box somewhere in my home with the guide. It’s been awhile since I bought the router | 0 |
| 1626339051933679616 | @NETDUMA How do I access the interface and complete the setup? | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1627737525405253632 | If you're thinking about gettingna Netduma from @NETDUMA, DON'T! Their customer service is a forum and you could go 2 or more days until you get an answer. They have … | 6 |
| 1627780004347084803 | @NETDUMA @iam_skimask Fraser usually responds within a few hours to my questions. And here he is again helping you out but you act like a small child giving a tantrum. … | 4 |
| 1627757507677503489 | @NETDUMA @iam_skimask My experience has been excellent both with the R2 and customer support. | 3 |
| 1627758740383444994 | @NETDUMA @iam_skimask I can confirm the Netduma support in my experience is really good. I see here you’re frustrated but give them another chance. They’ve always been super responsive and … | 3 |
| 1627743170372173824 | @NETDUMA I don't even waste my time with that forum anymore, it's a joke.I'm guessing I'll be told to reconfigure all the settings in my computer or adjust my IP … | 1 |
| 1627740845779652623 | @iam_skimask @NETDUMA Always prompt when I contact them on there. Maybe you’re just rude so deserve to go to the back of the line. | 1 |
| 1627754808554983424 | @iam_skimask @NETDUMA False statement i have a @NETDUMA product i made few topics and they were answer within hours. | 1 |
| 1628009319286317058 | @NETDUMA @iam_skimask Surprised to hear this, as I've had a couple of frustrating issues in the past, but the ND team have always been supportive and resolved them in a … | 0 |
| 1626283169925169153 | @NETDUMA I can’t access anything, I have no internet now. I just factory reset it and it’s doing the same exact thing. I can’t even set up the network now. | 0 |
| 1626342382538227713 | @NETDUMA I’ve managed to connect to the R2’s wifi and entered numbers on the url and got this https://t.co/GpM4D04O5l | 0 |
Top Languages Used
Top 10 Hashtags
Top 10 Mentions
| Mention | Count |
|---|---|
| @netduma | 46 |
| @iam_skimask | 22 |
| @isoleitor1 | 3 |
| @dracktw | 2 |
| @danieljohnshort | 1 |
| @mrsentoo | 1 |
| @netgear | 1 |
| @mikeyyrich | 1 |
| @farrenheights | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
26
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😅 | 4 | grinning_face_with_sweat |
| 🤣 | 3 | rolling_on_the_floor_laughing |
| 😂 | 1 | face_with_tears_of_joy |
| ❤️ | 1 | red_heart |
| 🤦🏾♂️ | 1 | man_facepalming_medium-dark_skin_tone |
| 💁🏾♂️ | 1 | man_tipping_hand_medium-dark_skin_tone |
| 👎🏾 | 1 | thumbs_down_medium-dark_skin_tone |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| People & Body | 3 |
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