Faisal_AlSaber - Tweet Data Analysis

Tweets Analysis - Keyword: @Faisal_AlSaber

Published March 8, 2023

Overview

Tweets covering

3 days

Latest tweet was on

2023-02-16

Earliest tweet was on

2023-02-12

Total number of tweets analysed

2

Average age of authors' accounts

8 years

Summarization

Engineer Faisal AlSaber expressed his disappointment that there is no solution to transfer his landline phone to fiber technology which will be completely shut down on March 1st. STC customers often face slow connection and disruption and when they call service they are given inconsistent answers and reactivating the service doesn't solve the issue. Fiber optics is not working properly, making data the only solution to replace fiber.

Topic Modeling

  • Customer Service
  • Fiber Technology
  • Customer Feedback and Responses
  • Slow Network Issues
  • IP Data Usage

Emotional Analysis

The tweets express a combination of disappointment, frustration, and exasperation. The first tweet expresses disappointment at the lack of a solution to transfer a landline phone to fiber technology, as well as frustration at the inconsistent responses they have been receiving from customer service. The second tweet expresses exasperation at the repeated slowdowns and outages, and the lack of progress despite resetting the modem. Both tweets also express a sense of helplessness, as they are unable to make use of their fiber connection.

Trend Analysis

  • Customer service dissatisfaction
  • Lack of customer service solutions
  • Inconsistent customer service responses
  • Poor customer service experience
  • Lack of fiber technology support

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

0

0% of total

Number of Original tweets

1

50% of total

Number of tweets that were Quotes

0

0% of total

Number of tweets that were Replies

1

50% of total

Number of tweets that contain Hashtags

0

0% of total

Number of tweets that contain Mentions

2

100% of total

Devices Used to Tweet

Top 5 Devices

Source Count
Twitter for iPhone 2

Device Distribution

Devices used to tweet

Top 10 Accounts by Followers

Username Name Bio Followers count
khaled7_alharbi خالد الحربي - 123
mo91269735 mo - 7

Top 10 Accounts by Friends

Username Name Bio Followers count
khaled7_alharbi خالد الحربي - 297
mo91269735 mo - 64

Most Active Users

Username Bio Number of tweets
khaled7_alharbi - 1
mo91269735 - 1

Tweets Per Day

Tweets per day chart

Top 10 Tweets by Retweets

ID Text Retweet count
1626269202859364352 @stccare_ksa @CITC_withU @aalswaha المهندس @Faisal_AlSaber نعبر لك عن استيائنا من قبل فريق خدمة العملاء عن عدم وجود حل لنقل هاتفي الارضي الى تقنية الفايبر والذي سوف يتم ايقافه بشكل كامل … 0
1624870278873460737 @stccare_ksa @stc_ksa في كل مرة نتواصل معكم عشان البطء والانقطاع المتكرر تعيدون تنشيط الخدمة وتقولون طف المودم وارجع شغله ونفس المشكلة ماتنحل، تعبنا والله حرام عندنا الياف ضوئية بدون ما … 0

Top 10 Tweets by Likes

ID Text Like count
1626269202859364352 @stccare_ksa @CITC_withU @aalswaha المهندس @Faisal_AlSaber نعبر لك عن استيائنا من قبل فريق خدمة العملاء عن عدم وجود حل لنقل هاتفي الارضي الى تقنية الفايبر والذي سوف يتم ايقافه بشكل كامل … 0
1624870278873460737 @stccare_ksa @stc_ksa في كل مرة نتواصل معكم عشان البطء والانقطاع المتكرر تعيدون تنشيط الخدمة وتقولون طف المودم وارجع شغله ونفس المشكلة ماتنحل، تعبنا والله حرام عندنا الياف ضوئية بدون ما … 0

Top Languages Used

Languages used in tweets

Top 10 Hashtags

Top 10 Mentions

Mention Count
@stccare_ksa 2
@citc_withu 1
@aalswaha 1
@faisal_alsaber 1
@stc_ksa 1
@haithem1977 1
Top mentions

Wordcloud of Tweets

Wordcloud of tweets

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